技术
- 网络与连接 - 网关
适用行业
- 水泥
- 电信
用例
- 施工管理
- 基础设施检查
服务
- 系统集成
关于客户
PhoneUnite 是一家成立于 2013 年的公司,总部位于密苏里州堪萨斯城。该公司为中小型企业提供托管PBX服务,旨在集成电话系统的呼入和呼出呼叫。他们的愿景是将呼叫路由至客户的移动电话,以符合 BYOD 趋势。然而,他们发现客户还想要传统的商务电话,以及更低的通信成本。因此,他们寻求一种既能满足这些不同需求,又能满足未来通信基础设施需求的解决方案。
挑战
PhoneUnite 是一家为中小型企业提供托管 PBX 服务的公司,在寻找可扩展的即用即付通信提供商来支持其不断增长的业务方面面临着重大挑战。联合创始人亨利·韦伯 (Henry Weber) 和布莱恩·海特曼 (Bryan Heitman) 最初计划将呼叫路由到客户的移动电话,以顺应 BYOD(自带设备)趋势。然而,他们发现客户还需要传统的商务电话以及较低的通信成本。我们面临的挑战是满足这些客户的需求,同时确保其通信基础设施面向未来。
解决方案
为了应对这一挑战,PhoneUnite 决定部署 SIP(会话发起协议),这是一种允许语音和数据在同一通道上传输的信令协议。该解决方案简化了他们的通信基础设施、降低了成本并提高了灵活性。此外,SIP 还提供了面向未来的 PhoneUnite 通信基础设施的额外优势,因为它可以处理任何类型的媒体,允许客户将所有通信汇聚到一个平台上。然而,实施 SIP 可能具有挑战性。为了避免潜在问题,PhoneUnite 选择了 Twilio SIP。他们已经熟悉 Twilio 的通信 API 平台,因为他们正在使用它连接到传统的运营商网络。他们测试了 Twilio 的 SIP 入站呼叫功能,并在该功能可用后立即切换到出站呼叫。
运营影响
数量效益
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