Pharma Improves End-User Experience with NETSCOUT Smart Visibility
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- nGeniusONE Service Assurance Platform
- InfiniStreamNG certified software appliances
- nGenius packet flow switch certified software appliances
Tech Stack
- Open Compute Technology
- Unified Communications
- Cisco UCS
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Pharmaceuticals
- Healthcare & Hospitals
Applicable Functions
- Discrete Manufacturing
- Product Research & Development
Use Cases
- Predictive Maintenance
- Process Control & Optimization
Services
- System Integration
- Software Design & Engineering Services
About The Customer
The customer is a U.S. pharmaceutical company that provides wide-ranging health benefits management services that support both government and commercial insurance programs. The company’s prescription management programs enable customers to save money on their scripts, providing access to wide-ranging healthcare solutions that include critical high-end and cancer care drugs. Like many organizations that are counted as part of the healthcare ecosystem, network and application availability is critical. This pharma’s data center operations and remote distribution centers help the business supply more than 1 billion prescriptions annually.
The Challenge
The pharmaceutical company was facing network visibility blind spots that were compromising cross-business IT success. They had issues with Unified Communications and Cisco UCS performance transparency. The company had made the strategic decision to deploy open compute technology that offered their organization increased deployment flexibility, as well as associated reductions in both capital expenditures (CAPEX) and operating expenses (OPEX). Management has also established an organizational goal deploying one common performance analytics platform for use across its many information technology (IT) teams. The time came to update their service assurance and packet broker hardware. In response, the company’s satisfied its open compute platform technology goals by earlier selecting the NETSCOUT® “smart data, smarter analytics” approach, which factors a software-based appliance versus traditional hardware solution.
The Solution
The company deployed the nGeniusONE Service Assurance Platform, InfiniStreamNG™ certified software appliances, and nGenius packet flow switch certified software appliances. The Network Infrastructure team was the first to benefit from enhanced data center visibility, using the NETSCOUT solution to “intercept, collect, and analyze” data along both the data center and Internet edge. With InfiniStreamNG (ISNG) certified software appliances and NETSCOUT’s patented Adaptive Service Intelligence™ (ASI) technology generating the smart data used for nGeniusONE smarter performance analytics, the Network Infrastructure team now had full and transparent visibility to network links, with real-time nGeniusONE analytics providing enhanced views showing network latency and performance-based service alerts. The Test & Development team is improving pharma software application development efficiencies by using nGeniusONE to show whether a perceived performance issue truly relates to an application or, instead, another service delivery dependency. The UC team is improving voice and media availability at the data center edge using the NETSCOUT solution to troubleshoot voice and video traffic issues, visualize trend statistics, and establish traffic baselines.
Operational Impact
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