DocuWare > 实例探究 > 怀俄明州的 Peterbilt 利用 DocuWare 简化运营

怀俄明州的 Peterbilt 利用 DocuWare 简化运营

公司规模

11-200

地区

America

国家

United States

产品

DocuWare
DSI Software

技术栈

Cloud

实施规模

Enterprise-wide Deployment

影响指标

Cost Savings
Productivity Improvements

技术

应用基础设施与中间件 - 数据交换与集成

适用行业

汽车

适用功能

销售与市场营销

服务

系统集成

关于客户

Peterbilt of Wyoming 是一家家族经营的第三代企业，主要经营重型卡车和拖车。该公司已营业 70 年，在怀俄明州设有五个办事处。Peterbilt of Wyoming 为全国各地的油田、煤矿、扫雪和货运等各个行业定制卡车并提供卡车服务。该公司拥有 5,000 个客户群，处理数千个与卡车相关的订单，包括新销售、维修、服务订单和保修。

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挑战

怀俄明州的 Peterbilt 是一家重型卡车和拖车经销商，该公司在手动处理与卡车销售、维修、服务订单和保修相关的数千份文档方面遇到了困难。该公司为来自五个地点的 5,000 名客户提供服务，经常在不同地点之间邮寄和通过联邦快递发送文档，导致邮资高昂。手动流程还导致检索重复订单的卡车规格时出现延迟，因为销售人员必须等待两到三天才能找到原始纸质文档，然后再通过联邦快递发送。该公司在高效传播信息（如客户发票和召回通知）方面也面临挑战。

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解决方案

怀俄明州的 Peterbilt 实施了数字存储解决方案 DocuWare，以简化业务交易并改善沟通。借助 DocuWare，该公司能够即时检索重复订单的卡车规格，从而加快订单创建流程。该解决方案还简化了发票处理、通信和付款。发票结清后，会自动存档在 DocuWare 中，方便查找。数字存储解决方案还提高了公司有效传播信息的能力。例如，如果召回某个零件，公司可以快速找到该零件的每张发票并通知客户。DocuWare 的电子签名功能还允许快速签署文件并将其发送到所需位置。

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运营影响

The implementation of DocuWare has led to significant improvements in Peterbilt of Wyoming's operations. The company has been able to streamline its business transactions and improve communications, leading to faster payments. The digital storage solution has also made it easier for the company to disseminate information efficiently, speeding up processes such as informing customers about part recalls. The use of DocuWare's E-Signature capability has also made it easier to get documents signed and sent to the needed locations. The company has also been able to avoid the need for additional storage facilities by storing files electronically.

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数量效益

Peterbilt of Wyoming stores over 596,502 documents in DocuWare, scanning over 25,000 more per month.
The company was able to avoid the need for two additional 20 by 40 feet storage facilities by storing files electronically.
The company has 55 DocuWare users among its 85 employees.

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