培生：转向云端并促进数据驱动的决策
公司规模
1,000+
国家
- United Kingdom
- United States
产品
- Google Mail
- Google Documents
- Google Hangouts
- Service-Now
- Jira and Confluence
技术栈
- Cloud Technology
- Geckoboard
实施规模
- Enterprise-wide Deployment
影响指标
- Digital Expertise
- Productivity Improvements
技术
- 基础设施即服务 (IaaS) - 云计算
- 平台即服务 (PaaS) - 连接平台
适用行业
- 教育
适用功能
- 商业运营
用例
- 预测性维护
- 实时定位系统 (RTLS)
服务
- 云规划/设计/实施服务
- 数据科学服务
关于客户
培生是世界领先的教育公司，为各年龄段的学生提供教育内容和服务。该公司业务遍及 70 多个国家，拥有 45,000 多名员工。培生销售教科书、在线学习课程和学校管理系统。它还运营州和国家考试系统、学校和高等教育学院，并为世界各地的技术和专业组织提供认证和考试系统。培生通信技术副总裁 David Ferguson 负责为培生提供连接，确保随时随地进行通信。
挑战
全球教育公司 Pearson 希望变得更加敏捷，并促进数据驱动的决策。该公司已经在使用各种云技术，包括 Google Mail、Documents 和 Hangouts，以及 Service-Now、Jira 和 Confluence。然而，该公司在将这种心态和敏捷性带入如此庞大的组织时面临挑战。知道他们需要信息的人和能够提供信息的人之间存在距离，并且存在技能挑战和知识差距。许多人不知道互联网上有可用的工具。
解决方案
培生采用了大量云技术，并开始使用直播电视仪表板软件 Geckoboard。该公司使用 Geckoboard 创建仪表板，显示每个票务队列的状态以及票务的时长。这种数据的可视化表示有助于团队了解正在发生的事情，并鼓励人们确保他们的票务得到控制。培生还使用 Geckoboard 在一个屏幕上收集最重要的运营统计数据，提供了一种通过互联网在任何设备上访问关键运营指标的方法。当发生重大客户事件或正在发生的事件时，公司将为该事件创建一个仪表板来收集和显示关键指标。培生还使用仪表板来记录每月报告指标，从而节省了追踪数据的时间。
运营影响
数量效益
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