Pearson: Moving to the Cloud and Promoting Data Driven Decision-Making
Company Size
1,000+
Country
- United Kingdom
- United States
Product
- Google Mail
- Google Documents
- Google Hangouts
- Service-Now
- Jira and Confluence
Tech Stack
- Cloud Technology
- Geckoboard
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Digital Expertise
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Education
Applicable Functions
- Business Operation
Use Cases
- Predictive Maintenance
- Real-Time Location System (RTLS)
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
About The Customer
Pearson is the world’s leading learning company, providing educational content and services to students of all ages. The company operates in more than 70 countries and has more than 45,000 employees. Pearson sells textbooks, online learning programmes, and school management systems. It also runs state and national examination systems, schools, and higher education colleges, and provides certification and examination systems to technical and professional organizations around the world. David Ferguson, VP Communications Technology at Pearson, is responsible for providing connectivity for Pearson, ensuring that communication is possible whenever and wherever needed.
The Challenge
Pearson, a global education company, was looking to become more agile and promote data-driven decision-making. The company was already using a variety of cloud technologies, including Google Mail, Documents, and Hangouts, as well as Service-Now and Jira and Confluence. However, the company faced challenges in bringing this kind of mentality and agility into such a large organization. There was a distance between the person who knew they needed information and the person who could deliver it, and there was a skill challenge and a knowledge gap. Many people didn't know that tools were available on the Internet.
The Solution
Pearson adopted a lot of cloud technology and started using Geckoboard, a live TV dashboard software. The company used Geckoboard to create dashboards that showed the state of each ticket queue and how old the tickets were. This visual representation of data helped the team see what was going on and encouraged people to make sure their tickets were under control. Pearson also used Geckoboard to collect the most significant operational statistics on one screen, providing a way of accessing key operational metrics over the Internet on any device. When there was a significant customer event or ongoing incident, the company would create a dashboard for that incident to collect and display the key metrics. Pearson also used dashboards for monthly reporting metrics, saving time on chasing down data.
Operational Impact
Quantitative Benefit
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