PATRIZIA 实现全天候客户服务能力
公司规模
1,000+
地区
- Europe
国家
- Germany
产品
- IBM Power 750
- IBM System Storage DS5100
- IBM System Storage TS3200 Tape Library
- IBM AIX
- IBM DB2
技术栈
- IBM Tivoli Storage Manager
- IBM Tivoli Storage Productivity Center
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
技术
- 基础设施即服务 (IaaS) - 云计算
- 基础设施即服务 (IaaS) - 云存储服务
适用功能
- 商业运营
用例
- 基础设施检查
- 远程资产管理
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
PATRIZIA Immobilien AG 是一家房地产公司，近 30 年来一直活跃于房地产市场，既是投资者又是服务提供商。PATRIZIA 在十多个国家拥有约 600 名员工，业务范围包括住宅和商业房地产的购买、管理、增值和销售。作为大型机构投资者公认的业务合作伙伴，该公司在德国和其他国家开展业务，涵盖房地产行业的整个价值链。目前，该公司管理着价值 100 亿欧元的房地产资产，主要作为保险公司、养老基金机构、主权财富基金和储蓄银行的共同投资者和投资组合经理。
挑战
PATRIZIA Immobilien AG 是一家房地产公司，在十多个国家拥有约 600 名员工，面临着严峻的市场环境。该公司希望继续专注于客户服务和增值，但复杂的 IT 系统分散了人们的精力和努力，使他们无法专注于核心业务目标。随着公司地域扩张和赢得新业务，SAP 和系统管理工作量大幅增加，宝贵的 IT 员工无法承担积极的业务开发角色。高级管理团队意识到，IT 系统运营可能最好由外部服务提供商来处理，这样内部 IT 团队就可以专注于主动的业务分析和支持。主要目标是通过提高系统可用性来改善客户服务，通过提高系统弹性来降低业务风险，并削减运营成本。
解决方案
PATRIZIA 选择 IBM 业务合作伙伴 IQ Solution GmbH 和 IBM 全球技术服务部来提供托管 ERP IT 基础架构服务，首次通过位于德国埃尔福特/莱比锡的 IBM 服务运营中心提供全天候服务。IQ Solution 和 IBM 联合团队制定了一份定制的全方位服务合同，以满足 PATRIZIA 的要求，该合同主要基于为公司要求严格的客户提供服务水平协议。特别是，托管服务提供全天候服务，这是 PATRIZIA 以前无法提供的一项重要客户服务改进。IQ Solution 和 IBM 在运行 IBM AIX 操作系统和 IBM DB2 数据库的 IBM Power 750 服务器上运营公司广泛的 SAP ERP 应用程序环境。灵活的存储区域网络通过两个 IBM System Storage DS5100 存储阵列提供存储容量，并使用 IBM Tivoli Storage Productivity Center 进行集中管理。
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