PATRIZIA achieves round-the-clock client service capabilities
Customer Company Size
Large Corporate
Region
- Europe
Country
- Germany
Product
- IBM Power 750
- IBM System Storage DS5100
- IBM System Storage TS3200 Tape Library
- IBM AIX
- IBM DB2
Tech Stack
- IBM Tivoli Storage Manager
- IBM Tivoli Storage Productivity Center
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Infrastructure as a Service (IaaS) - Cloud Storage Services
Applicable Functions
- Business Operation
Use Cases
- Infrastructure Inspection
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
PATRIZIA Immobilien AG is a real estate company that has been active on the real estate market as both an investor and service provider for nearly 30 years. With around 600 employees in over ten countries, PATRIZIA’s range includes the purchase, management, value increase and sale of residential and commercial real estate. As a recognized business partner of large institutional investors, the Company operates in Germany and other countries and covers the entire value chain in the real estate industry. At present, the Company manages real estate assets worth EUR 10 billion, primarily as co-investor and portfolio manager for insurance companies, pension fund institutions, sovereign wealth funds and savings banks.
The Challenge
PATRIZIA Immobilien AG, a real estate company with around 600 employees in over ten countries, was facing challenging market conditions. The company wished to retain focus on customer service and added value, but complex IT systems were diverting energy and effort from the core business aims. As the company expanded geographically and won new business, the SAP and system administration workload grew significantly, drawing valuable IT staff away from positive business development roles. The senior management team realized that IT systems operations might be better handled by an external service provider, enabling its internal IT team to focus on pro-active business analysis and support. The key objectives were to improve customer service by increasing system availability, reduce business risk by improving system resilience, and cut operational costs.
The Solution
PATRIZIA chose IBM Business Partner IQ Solution GmbH and IBM Global Technology Services to provide managed ERP IT infrastructure services, offering 24/7 capabilities for the first time through the IBM Service Operation Center in Erfurt/Leipzig, Germany. The joint IQ Solution and IBM team developed a tailored full-service contract to meet PATRIZIA’s requirements, based principally on service level agreements that serve the company’s demanding customers. In particular, the managed service delivers 24/7 coverage, an important customer service improvement that PATRIZIA had previously been unable to provide. IQ Solution and IBM operate the company’s extensive SAP ERP application landscape on an IBM Power 750 server running the IBM AIX operating system and the IBM DB2 database. A flexible storage area network provides storage capacity through two IBM System Storage DS5100 storage arrays, managed centrally using the IBM Tivoli Storage Productivity Center.
Operational Impact
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
.png)
Case Study
Improving Vending Machine Profitability with the Internet of Things (IoT)
The vending industry is undergoing a sea change, taking advantage of new technologies to go beyond just delivering snacks to creating a new retail location. Intelligent vending machines can be found in many public locations as well as company facilities, selling different types of goods and services, including even computer accessories, gold bars, tickets, and office supplies. With increasing sophistication, they may also provide time- and location-based data pertaining to sales, inventory, and customer preferences. But at the end of the day, vending machine operators know greater profitability is driven by higher sales and lower operating costs.
Case Study
Remote Wellhead Monitoring
Each wellhead was equipped with various sensors and meters that needed to be monitored and controlled from a central HMI, often miles away from the assets in the field. Redundant solar and wind generators were installed at each wellhead to support the electrical needs of the pumpstations, temperature meters, cameras, and cellular modules. In addition to asset management and remote control capabilities, data logging for remote surveillance and alarm notifications was a key demand from the customer. Terra Ferma’s solution needed to be power efficient, reliable, and capable of supporting high-bandwidth data-feeds. They needed a multi-link cellular connection to a central server that sustained reliable and redundant monitoring and control of flow meters, temperature sensors, power supply, and event-logging; including video and image files. This open-standard network needed to interface with the existing SCADA and proprietary network management software.
Case Study
Marine and Industrial Displays by Caterpillar
Caterpillar needed a flexible platform for a new generation of connected human-machine interfaces across a wide variety of industrial environments. Examples include marine, petroleum pumping, generators, custom hydraulics, mining, and rail applications.
Case Study
Driving Digital Transformations for Vitro Diagnostic Medical Devices
Diagnostic devices play a vital role in helping to improve healthcare delivery. In fact, an estimated 60 percent of the world’s medical decisions are made with support from in vitrodiagnostics (IVD) solutions, such as those provided by Roche Diagnostics, an industry leader. As the demand for medical diagnostic services grows rapidly in hospitals and clinics across China, so does the market for IVD solutions. In addition, the typically high cost of these diagnostic devices means that comprehensive post-sales services are needed. Wanteed to improve three portions of thr IVD:1. Remotely monitor and manage IVD devices as fixed assets.2. Optimizing device availability with predictive maintenance.3. Recommending the best IVD solution for a customer’s needs.
