Park Hill School District Deploys Shopping to Empower Users through Selfservice
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Shopping
- NightWatchman
- ConfigMgr
技术栈
- Systems Center Configuration Manager
- Active Directory
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Cost Savings
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用行业
- 教育
适用功能
- 商业运营
- 设施管理
用例
- 远程控制
- 远程资产管理
服务
- 系统集成
- 软件设计与工程服务
关于客户
Park Hill School District, located in the Northland area of Kansas City, Missouri, serves over 10,500 students across nine elementary schools, three middle schools, and two high schools. The district is committed to providing a meaningful education in a safe and caring environment, preparing each student for success in life. With a motivated staff of 1,500 members, Park Hill School District aims to empower its users through innovative IT solutions, enhancing the educational experience for both students and faculty.
挑战
Park Hill School District faced a challenge in managing user requests for new software. The existing process was slow, manual, and resource-intensive, requiring users to raise help desk tickets and wait several days for software installation. This inefficiency led to IT being perceived as inflexible, as it couldn't offer users the choice and flexibility they desired. The district needed a solution that integrated with their existing Systems Center Configuration Manager (ConfigMgr) and Active Directory, providing a user-friendly interface for on-demand self-service software installation.
解决方案
To address the challenge, Park Hill School District deployed Shopping from 1E across its centralized network of sites. This solution empowered 1,500 staff and faculty members to search for, find, and download software on-demand, bypassing the need for manual help desk intervention. The deployment was completed in just one day, making over 300 applications available for download. Shopping's user-friendly interface, similar to Amazon or iTunes, allowed users to quickly master the solution. The self-service automation of the request, approval, and delivery process enabled users to download software and services within minutes, significantly reducing the number of help desk requests.
运营影响
数量效益
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