Park Hill School District Deploys Shopping to Empower Users through Selfservice
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Shopping
- NightWatchman
- ConfigMgr
Tech Stack
- Systems Center Configuration Manager
- Active Directory
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Cost Savings
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Education
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Remote Control
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Park Hill School District, located in the Northland area of Kansas City, Missouri, serves over 10,500 students across nine elementary schools, three middle schools, and two high schools. The district is committed to providing a meaningful education in a safe and caring environment, preparing each student for success in life. With a motivated staff of 1,500 members, Park Hill School District aims to empower its users through innovative IT solutions, enhancing the educational experience for both students and faculty.
The Challenge
Park Hill School District faced a challenge in managing user requests for new software. The existing process was slow, manual, and resource-intensive, requiring users to raise help desk tickets and wait several days for software installation. This inefficiency led to IT being perceived as inflexible, as it couldn't offer users the choice and flexibility they desired. The district needed a solution that integrated with their existing Systems Center Configuration Manager (ConfigMgr) and Active Directory, providing a user-friendly interface for on-demand self-service software installation.
The Solution
To address the challenge, Park Hill School District deployed Shopping from 1E across its centralized network of sites. This solution empowered 1,500 staff and faculty members to search for, find, and download software on-demand, bypassing the need for manual help desk intervention. The deployment was completed in just one day, making over 300 applications available for download. Shopping's user-friendly interface, similar to Amazon or iTunes, allowed users to quickly master the solution. The self-service automation of the request, approval, and delivery process enabled users to download software and services within minutes, significantly reducing the number of help desk requests.
Operational Impact
Quantitative Benefit
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