Paratransit Software Success: Sandusky Transit
地区
- America
国家
- United States
产品
- TripSpark Paratransit Software
- TripSpark Fixed Route Software
技术栈
- GPS
- Real-Time Updates
- Integrated System
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 功能应用 - 车队管理系统 (FMS)
- 功能应用 - 远程监控系统
适用行业
- 运输
适用功能
- 商业运营
- 物流运输
用例
- 车队管理
- 预测性维护
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
Sandusky Transit is a public transportation agency based in Sandusky, Ohio, known for its fixed route and paratransit services. The agency is responsible for providing transportation services across Erie County, including the famous Cedar Point amusement park. Headed by Transit Administrator Marvin Ranaldson, Sandusky Transit handles approximately 350 demand response trips and 850 fixed route trips daily. The agency has been using TripSpark's paratransit software for over 15 years to manage and monitor its fleet, ensuring efficient and reliable service for its riders. The agency is now looking to expand its technology solutions to include fixed route software to create a comprehensive ITS solution for its entire transit system.
挑战
Sandusky Transit, located in Sandusky, Ohio, operates a fixed route and paratransit system covering all of Erie County. The agency provides approximately 350 demand response trips and 850 fixed route trips daily. The challenge faced by Sandusky Transit was managing the enormity of the area coverage and the increasing ridership. The need for efficient management and monitoring of vehicles on the road, along with real-time updates to trips, was crucial for maintaining a high standard of service. Additionally, there was a growing interest in new technologies to improve service and handle the increasing demand.
解决方案
Sandusky Transit has been using TripSpark's paratransit software for over 15 years to manage and monitor its fleet. The software allows the agency to handle an increasing number of trips while maintaining a high standard of service. The integrated system enables quick trip booking, scheduling, and dispatching, with real-time updates provided by GPS in the vehicles. This allows dispatchers to give riders accurate ETAs, making every trip more dependable and improving rider satisfaction. Due to the success of the paratransit software, Sandusky Transit plans to upgrade and expand its partnership with TripSpark to include fixed route solutions. This will enable the agency to monitor and manage every vehicle on the road, identify issues or inefficiencies before they turn into complaints, and create a complete ITS solution for the entire transit system. The close relationship with TripSpark ensures that the technology solutions continue to meet the unique needs of Sandusky Transit, supporting future growth and improved service delivery.
运营影响
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