Paramedic services organization improves decision making to drive high quality care
公司规模
Large Corporate
地区
- Pacific
国家
- New Zealand
产品
- Qlik Sense
- Narratives for Qlik
技术栈
- Data Analytics
- Artificial Intelligence
- Data Visualization
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
技术
- 分析与建模 - 预测分析
- 应用基础设施与中间件 - 数据可视化
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 质量保证
服务
- 数据科学服务
- 系统集成
关于客户
Wellington Free Ambulance (WFA) is a paramedic services organization that provides free emergency medical services to the greater Wellington and Wairarapa regions in New Zealand. The organization is dedicated to delivering high-quality care and operates various internal departments, including operations, fundraising, and human resources. WFA utilizes Qlik Sense to combine data from multiple sources, track operational KPIs, and share data-driven insights from a central location. The organization aims to improve decision-making processes and enhance the quality of care provided to the community.
挑战
Wellington Free Ambulance (WFA) faced a challenge in making data visualizations from Qlik Sense easily interpretable for individuals without an analytical background. The data analytics team spent hours each week writing commentary to explain key takeaways from charts, graphs, and tables. This process was time-consuming and inefficient, and the team sought a way to provide in-depth information more efficiently while ensuring that the insights were accessible to both internal and external stakeholders.
解决方案
The data analytics team at WFA decided to leverage Narratives for Qlik to transform Qlik Sense visualizations into dynamic narratives. This integration allowed other departments to receive commentary alongside their reports, such as ambulance response times for the operations team and trends in fundraising effectiveness for the business development team. By incorporating Intelligent Narratives into the Qlik Sense dashboard and automating analysis, WFA empowered internal employees and external advisors, including the Ministry of Health, to instantly capture key information from charts and graphs. This led to improved operations and best-in-class paramedic care. Additionally, the data analytics team spent less time writing recurring commentary while providing in-depth insights in a language that everyone could understand, on-demand.
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