Paramedic services organization improves decision making to drive high quality care
Customer Company Size
Large Corporate
Region
- Pacific
Country
- New Zealand
Product
- Qlik Sense
- Narratives for Qlik
Tech Stack
- Data Analytics
- Artificial Intelligence
- Data Visualization
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
Technology Category
- Analytics & Modeling - Predictive Analytics
- Application Infrastructure & Middleware - Data Visualization
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Quality Assurance
Services
- Data Science Services
- System Integration
About The Customer
Wellington Free Ambulance (WFA) is a paramedic services organization that provides free emergency medical services to the greater Wellington and Wairarapa regions in New Zealand. The organization is dedicated to delivering high-quality care and operates various internal departments, including operations, fundraising, and human resources. WFA utilizes Qlik Sense to combine data from multiple sources, track operational KPIs, and share data-driven insights from a central location. The organization aims to improve decision-making processes and enhance the quality of care provided to the community.
The Challenge
Wellington Free Ambulance (WFA) faced a challenge in making data visualizations from Qlik Sense easily interpretable for individuals without an analytical background. The data analytics team spent hours each week writing commentary to explain key takeaways from charts, graphs, and tables. This process was time-consuming and inefficient, and the team sought a way to provide in-depth information more efficiently while ensuring that the insights were accessible to both internal and external stakeholders.
The Solution
The data analytics team at WFA decided to leverage Narratives for Qlik to transform Qlik Sense visualizations into dynamic narratives. This integration allowed other departments to receive commentary alongside their reports, such as ambulance response times for the operations team and trends in fundraising effectiveness for the business development team. By incorporating Intelligent Narratives into the Qlik Sense dashboard and automating analysis, WFA empowered internal employees and external advisors, including the Ministry of Health, to instantly capture key information from charts and graphs. This led to improved operations and best-in-class paramedic care. Additionally, the data analytics team spent less time writing recurring commentary while providing in-depth insights in a language that everyone could understand, on-demand.
Operational Impact
Quantitative Benefit
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