Paragon Transforms Transportation Planning for FFE
公司规模
1,000+
地区
- America
国家
- United States
产品
- Paragon Integrated Fleets
- Paragon Street Level Mapping
技术栈
- Routing and Scheduling Software
- Order Management System Integration
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 车队管理系统 (FMS)
- 功能应用 - 远程监控系统
适用行业
- 食品与饮料
- 运输
适用功能
- 物流运输
- 仓库和库存管理
用例
- 车队管理
- 预测性维护
- 供应链可见性(SCV)
服务
- 软件设计与工程服务
- 系统集成
关于客户
Frozen Food Express (FFE) is one of the largest temperature-controlled LTL operators in the US. The company uses its fleet of 150 line haul trucks to transport food between its fourteen service centers. Chilled and frozen food is cross-docked on arrival and then stored in the DC. Items are subsequently delivered to end-customers by FFE’s pickup and delivery fleet of 660 delivery trucks. With more than 6,500 deliveries and collections each week, using a fleet of 1,150 refrigerated, dual-temperature trailers, operational efficiency is key to achieving efficient food distribution, maximum utilization of expensive assets and reliable customer service.
挑战
Despite the size and complexity of the FFE food distribution operation, transportation planning was carried out manually by staff located at each of the fourteen FFE service centers. This meant the service centers had limited visibility of the whereabouts of the truck, trailer and driver resources as well as the arrival times of the line haul trucks. Although planners scheduled pickup and delivery slots, an unsatisfactory level of appointments failed to meet the promised windows. Missing appointment times resulted in a number of problems. FFE incurred penalty fees which unnecessarily increased transportation spend. A proportion of food items were destined for production usage, so a delayed delivery could result in problems further down the supply chain with food processing plants lacking the correct ingredients to make the end products. Finally most food items have expiration dates, so late deliveries Streamlining the planning process reduced the shelf life of customer products. As a result of these issues, customer service suffered and sales stagnated. FFE runs its line haul operation on a weekly schedule, picking up products from vendors at the end of the week, and making movements over the weekend. The freight is then delivered to end customers at the beginning of the week. While orders were accepted up until close of business on Thursday, staff in the service centers struggled to complete the planning process in a timely fashion, often resulting in schedules not being ready until Saturday or Sunday. FFE increasingly found itself subcontracting to other carriers to fill the gap when they did not have trucks positioned correctly, costing the company up to $400k per month.
解决方案
Automating the planning process with Paragon’s routing and scheduling software has provided FFE with visibility of all line haul truck and trailer movements between the FFE service centers. The planning team now know when trucks are going to depart and return to each service center so can maximize utilization of their pickup and delivery trucks, provide more accurate information to their customers and generally manage their food distribution operation more efficiently. 'When we create a load, we select the time for pickup and delivery and that delivery time is planned so that every order on the truck will make their service objective. As a result, on-time deliveries have increased,' explains Walter Martz, Senior Analyst, FFE Transportation Services, Inc. 'Knowing where trucks are and who is available to deliver those loads has greatly added to the efficiency of our transportation operation. In the past, we had to subcontract to other carriers to haul our loads because we didn’t have enough trucks available. Paragon has helped us eliminate this expense while also removing the penalty fees for not meeting promised delivery windows. Together that is a saving of up to $400k each month.' An important benefit of the project was centralizing the transportation planning process. A dedicated team of three planners based in Lancaster is now responsible for planning all line haul operations, freeing up regional staff to focus on service center operations. Automating the planning process means that all orders are automatically loaded into Paragon from FFE’s Order Management System. This allows the planning team to review the latest plan daily rather than individuals across the service centers independently trying to find the time for planning.
运营影响
数量效益
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