实例探究 > Palmer-Donavin and Omnitracs

Palmer-Donavin and Omnitracs

公司规模
1,000+
地区
  • America
国家
  • United States
产品
  • Omnitracs Routing
  • Omnitracs Dispatch
  • Omnitracs Active Alert
技术栈
  • Telematics
  • Real-time Delivery Updates
实施规模
  • Enterprise-wide Deployment
影响指标
  • Cost Savings
  • Customer Satisfaction
  • Productivity Improvements
技术
  • 功能应用 - 车队管理系统 (FMS)
  • 功能应用 - 远程监控系统
适用行业
  • 建筑与基础设施
  • 运输
适用功能
  • 物流运输
  • 仓库和库存管理
用例
  • 车队管理
  • 预测性维护
  • 实时定位系统 (RTLS)
服务
  • 系统集成
  • 培训
关于客户
Founded in 1907, Palmer-Donavin began as a tinware manufacturer in Columbus, Ohio, delivering products in horse-drawn wagons. Over the next 100 years, they transformed and flourished due to a willingness to adopt new technologies and commit to industry-leading customer service. Palmer-Donavin added new distribution and manufacturing facilities and acquired other Midwest-based manufacturing companies to expand their product lines and service territory. Today, the company has eight divisions located across Ohio, Michigan, Illinois, and Minnesota, making them one of the Midwest’s leading wholesale distributors of residential building materials.
挑战
Before implementing Omnitracs Routing, dispatchers used a cumbersome, manual, paper-based organization that relied heavily on the personal experience and knowledge of the dispatcher on duty. The dispatcher would often spend four or more hours a day arraigning and rearraigning paper orders on a table to create and manage standard routes. This process was not conducive to timely customer notifications, and inconsistent driver experiences and daily route pressures created a constant search for new drivers.
解决方案
Palmer-Donavin installed Omnitracs telematics products in all trucks in 2012. So, when it was time to implement a routing and dispatching solution, they naturally turned to Omnitracs. Palmer-Donavin and Omnitracs developed a new workflow, and then trained their transportation staff on route planning and asset management using Omnitracs Routing and Dispatch. On top of more efficient routing, Palmer-Donavin lives up to their motto “Service is our most important product” by offering a better customer experience through real-time delivery updates via Omnitracs Active Alert.
运营影响
  • Reduce wear and tear on vehicles and lower labor costs.
  • Quickly review and respond to changing routes throughout the day.
  • Cut time spent generating and adjusting routes to 45 minutes per day.
  • Experience a 15-20% decrease in inbound phone calls.
数量效益
  • Over-30% reduction of year-over-year overtime costs for drivers at one branch.
  • Cut mileage by up to 15% on select routes.

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