技术
- 网络与连接 - 网关
适用行业
- 玻璃
- 运输
适用功能
- 物流运输
用例
- 最后一英里交付
- 车载远程信息处理
关于客户
Essential Meal Delivery 是一家健康膳食配送公司,总部位于加拿大多伦多怡陶碧谷。该公司成立于 2010 年,其理念是为客户提供工作与生活的平衡。该公司为眼光独到的专业人士提供餐饮服务,自成立以来一直在稳步发展。然而,随着业务的扩展,它在有效管理送餐方面面临着挑战。该公司最初允许顾客选择餐点,但随着业务的增长,这种方法变成了文书工作的噩梦。该公司寻求解决这些挑战的方法,并最终选择 Upper 来帮助简化其交付路线并改善其运营。
挑战
Essential Meal Delivery 是一家总部位于加拿大多伦多的健康送餐公司,成立于 2010 年,其目标是为客户提供工作与生活的平衡。最初,该公司经历了稳定的增长,每周为专业人士提供约 400 份餐食。然而,随着业务的扩展,有效管理送餐变得越来越复杂。最初让顾客选择餐点的方法变成了文书工作的噩梦。他们过去使用 Google 地图和 Mapquest 手动规划路线,这仅对规划最多 5 个站点的路线有效。当他们需要规划有 15-20 个站点的路线时,司机们浪费了 3 小时轮班时间一个多小时,但仍然找不到最佳路线。这个问题消耗了三种宝贵的资源:时间、燃料和人力。此外,该公司使用的路线软件还存在一些问题,随着时间的推移,某些功能会出现故障,从而难以跟踪司机或确定已完成的送货数量。
解决方案
为了克服这些挑战,Essential Meal Delivery 转向了 Upper,这是一个路线规划和优化平台。 Upper 的路线优化功能帮助该公司从使用 Google 地图或 MapQuest 手动规划 5 个地址转变为一次点击即可高效优化 20-30 个站点的路线。该功能确保司机能够在严格的3小时内完成送货,覆盖范围长达120公里。 Upper不仅降低了运营成本,还提高了交付速度和准确性。 Upper 的司机追踪功能使该公司能够及时了解司机的行踪以及他们负责的送货状态。通过客户通知功能,客户可以收到有关何时预计送餐的通知,从而设定明确的期望并最大限度地减少询问。此功能显着提高了客户满意度。此外,导入功能使公司能够导入 CSV 文件而无需修改它们,从而节省了数百美元的开发人员费用。
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