技术
- 机器人 - 自动导引车 (AGV)
- 传感器 - 全球定位系统
适用行业
- 医疗保健和医院
- 运输
适用功能
- 物流运输
用例
- 驾驶员表现监测
- 车载远程信息处理
关于客户
Homecare Medical 是一家总部位于爱尔兰的家族医疗保健企业。该公司拥有 100 名员工,致力于为医疗保健市场提供优质的产品和服务。作为其服务的一部分,他们将重要的医疗保健产品直接运送到全国各地的人们的家中。他们在批发产品分销和送货上门服务方面拥有多年的经验。尽管拥有专业知识,他们仍不断努力提高运营效率并节省成本。
挑战
Homecare Medical 是爱尔兰的一家家族医疗保健企业,面临着有效管理全国范围内特定医疗保健产品送货上门的挑战。尽管他们在产品分销和送货上门服务方面拥有丰富的经验,但他们仍寻求进一步提高效率和成本效益。主要挑战是成功规划路线并确保及时交付这些重要的医疗保健产品。该公司需要一种解决方案,不仅可以简化其送货路线,还可以向客户提供有关送货状态的实时更新。
解决方案
为了应对这些挑战,Homecare Medical 与 SmartRoutes 合作优化其交付服务。物流和管理人员接受了 SmartRoutes 桌面路线规划器的培训,所有司机都使用了移动司机应用程序。这样就可以为每个司机设置单独的路线起点和终点位置,使司机能够提前知道他们预计的工作日结束时间。还利用了 SmartRoutes 的内置 GPS 实时车辆跟踪,为客户支持人员提供实时车辆位置和预计到达时间 (ETA) 更新。此功能使团队能够及时向客户提供更新,确保他们安心。在项目的最初几周和几个月中,SmartRoutes 与 Homecare Medical 密切合作,根据他们的需求定制某些解决方案,简化流程并最大限度地利用所有功能。
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