SmartRoutes > 实例探究 > 优化医疗设备的送货上门:家庭护理医疗案例研究

优化医疗设备的送货上门:家庭护理医疗案例研究

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技术
  • 机器人 - 自动导引车 (AGV)
  • 传感器 - 全球定位系统
适用行业
  • 医疗保健和医院
  • 运输
适用功能
  • 物流运输
用例
  • 驾驶员表现监测
  • 车载远程信息处理
关于客户
Homecare Medical 是一家总部位于爱尔兰的家族医疗保健企业。该公司拥有 100 名员工,致力于为医疗保健市场提供优质的产品和服务。作为其服务的一部分,他们将重要的医疗保健产品直接运送到全国各地的人们的家中。他们在批发产品分销和送货上门服务方面拥有多年的经验。尽管拥有专业知识,他们仍不断努力提高运营效率并节省成本。
挑战
Homecare Medical 是爱尔兰的一家家族医疗保健企业,面临着有效管理全国范围内特定医疗保健产品送货上门的挑战。尽管他们在产品分销和送货上门服务方面拥有丰富的经验,但他们仍寻求进一步提高效率和成本效益。主要挑战是成功规划路线并确保及时交付这些重要的医疗保健产品。该公司需要一种解决方案,不仅可以简化其送货路线,还可以向客户提供有关送货状态的实时更新。
解决方案
为了应对这些挑战,Homecare Medical 与 SmartRoutes 合作优化其交付服务。物流和管理人员接受了 SmartRoutes 桌面路线规划器的培训,所有司机都使用了移动司机应用程序。这样就可以为每个司机设置单独的路线起点和终点位置,使司机能够提前知道他们预计的工作日结束时间。还利用了 SmartRoutes 的内置 GPS 实时车辆跟踪,为客户支持人员提供实时车辆位置和预计到达时间 (ETA) 更新。此功能使团队能够及时向客户提供更新,确保他们安心。在项目的最初几周和几个月中,SmartRoutes 与 Homecare Medical 密切合作,根据他们的需求定制某些解决方案,简化流程并最大限度地利用所有功能。
运营影响
  • The implementation of SmartRoutes' solutions led to significant operational improvements for Homecare Medical. The onboarding process was swift and efficient, with all of Homecare Medical's Admin, Support & Driving Staff using the Desktop Route Planner & Driver Mobile Apps in less than a week. This quick implementation was crucial in the change management situation. By maximizing vehicle capacities, driver hours were significantly reduced, leading to a better work-life balance for the drivers and safer driving conditions. This also resulted in decreased CO2 emissions, helping the company achieve its greening targets. Furthermore, the ability to provide accurate ETA's and prompt responses to queries significantly improved customer satisfaction. The management team was able to gain valuable insights from SmartRoutes, leading to a vastly improved customer experience, including a live vehicle tracking portal for customers.
数量效益
  • Time spent on route planning was reduced by 3 hours per day
  • Administrative work was reduced by 50%
  • Driver hours were reduced by 18%

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