Onebyte Evolves to MSP 2.0 with Continuum
公司规模
11-200
地区
- Europe
国家
- United Kingdom
产品
- Continuum Command
- Continuum Fortify
- Continuum Recover
技术栈
- Network Operations Center (NOC)
- Backup and Disaster Recovery (BDR)
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
技术
- 网络安全和隐私 - 安全合规
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用行业
- Professional Service
适用功能
- 商业运营
- 质量保证
用例
- 预测性维护
- 监管合规监控
- 远程资产管理
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
Onebyte is a managed service provider (MSP) based in the United Kingdom. Initially starting as a one-person break-fix business, the company has grown into a full-fledged hosted desktop provider with a staff of 10. Onebyte aims to deliver greater value to its customers by playing a more strategic role in their business operations. The company focuses on advancing IT maturity for its clients, helping them improve their business processes and achieve better outcomes through technology. Onebyte's customer base primarily consists of small and medium-sized businesses (SMBs) that benefit from the company's proactive approach to IT management and support.
挑战
Onebyte, a U.K.-based managed service provider, faced significant operational challenges as it grew from a one-person break-fix business to a full-fledged hosted desktop provider with a staff of 10. Despite adopting a managed services model, the company found itself overwhelmed by daily customer issues, leading to frustration and disillusionment among the team. Hiring additional operations staff did not alleviate the problem, as repetitive issues and signal noise prevented the team from addressing root causes effectively. The company needed a solution to streamline operations, reduce repetitive issues, and enable the team to focus on higher-level tasks.
解决方案
To address its operational challenges, Onebyte implemented Continuum Command, which leverages the Continuum Network Operations Center (NOC) to manage server issues and reduce ticket volumes. This initial step had an immediate positive impact, solving long-standing server problems and freeing the team from daily firefighting. Encouraged by these results, Onebyte outsourced its help desk to Continuum, allowing the team to focus on higher-level tasks and strategic initiatives. Additionally, Onebyte adopted Continuum Recover for comprehensive backup and disaster recovery, ensuring seamless integration with the Continuum NOC. The company is also incorporating Continuum Fortify services into its offerings to enhance security and compliance for its customers. This suite of Continuum solutions has enabled Onebyte to transition to a more proactive customer engagement model, which CEO Warren Pountain refers to as MSP 2.0. This model allows Onebyte to play a strategic role for its SMB customers, helping them leverage technology to improve ROI, profitability, and reduce risk.
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
UBM plc: Taking the pulse of the business and engaging employees with a far-reaching strategic transformation
UBM, a leading global events business, was undergoing a significant strategic transformation named 'Events First'. As part of this transformation, the company was preparing to complete the largest acquisition in its history - Advanstar, a US-based events and marketing services business valued at more than USD970m. The company faced the risk of human capital flight if it was unable to effectively engage top talent with the new strategic direction. UBM needed to make significant structural, process and systems changes, uniting its previously autonomous regional businesses. The challenge was to ensure all of its employees were engaged and aligned with the new future vision.
Case Study
Wittmann EDV-Systeme launches IT monitoring services
Small and medium-sized businesses often lack the know-how and resources required for thorough IT system monitoring. Wittmann EDV-Systeme wanted to launch a solution to plug the gap – enabling it to improve its own competitiveness and that of its customers. IT landscapes are becoming ever more complex and outsourcing is gaining popularity, IT systems must nonetheless remain easy-to-use and extremely reliable at all times. Automated, round-the-clock system monitoring therefore represents an immensely valuable proposition for companies: downtime for business-critical applications can be avoided, and IT systems remain available at all times.
Case Study
Uncovering behavioral insight to help reward and retain the best employees
The HR services company, an IBM client, was facing the challenge of understanding the factors underlying personal employment choices. They wanted to offer their clients unprecedented insight into what motivates employees and prospective job candidates. However, their existing systems were not capable of handling the surging data volumes collected from a wide range of different data sources. With the total volume likely to keep on growing, the firm looked for a solution that could meet current needs and scale to meet tomorrow’s demands.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Flex Contact Center: Supporting rapid business growth with IBM Connections Cloud and IBM Verse
Flex Contact Center, a professional services company offering telesales, call-center, anti-attrition, back-office, helpdesk and collection services, has grown rapidly since its establishment in 2009. With operations in 12 sites across two states and four cities in Brazil, the company employs more than 11,000 people. However, the company realized that to prevent barriers to future expansion, it was essential to make it as easy as possible for its people to work together effectively—even if they were based in separate geographical locations. Traditional approaches to collaboration—based on email and phone calls—threatened to reduce productivity. Flex Contact Center wanted to enable better collaboration and communication across its workforce, but did not want to make large investments in infrastructure.
Case Study
PureFluent: Connecting to partners and customers through the cloud for enhanced productivity
PureFluent, a translation services company, was facing challenges in managing its translation and document review processes. The company often received files in uneditable formats from customers, which required staff members to transfer text to word processing or spreadsheet documents. During the translation process, maintaining version control was a challenge because PureFluent sent work to hundreds of translators in multiple geographic locations. It was also time-consuming for staff to manage the large volume of emails and FTP transactions required to submit translations for customer review and ensure the integration of requested changes. Furthermore, staff were spending significant time hunting through their emails for specific attachments.
