One Care: Tripspark’s Demand Response/NEMT Software: The Solution That Increased Operational Efficiency and Partner Satisfaction
公司规模
1,000+
地区
- America
国家
- Canada
产品
- DriverMate
- NovusDR
- TripSpark Demand Response/NEMT Software
技术栈
- Demand Response Software
- NEMT Software
- Scheduling Software
- Routing Software
- Billing Software
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 车队管理系统 (FMS)
- 功能应用 - 远程监控系统
适用行业
- 医疗保健和医院
- 运输
适用功能
- 商业运营
- 现场服务
- 物流运输
用例
- 车队管理
- 预测性维护
- 公共交通管理
- 远程资产管理
- 远程控制
服务
- 软件设计与工程服务
- 系统集成
- 培训
关于客户
One Care Home & Community Support Services is a community-based, charitable, not-for-profit Canadian health organization providing supportive care to families in Huron and Perth Counties and the surrounding areas. One Care’s EasyRide™ transportation service is shared by Community Support agencies and provides transportation to older adults and frail elderly living within their service communities. One Care’s mission is to support and strengthen the health, independence, and quality of life for individuals and their families.
挑战
One Care was challenged with poor solutions for effective client communications and services coordination. Information sharing was inconsistent and governance structure varied from one agency to another. At the time, each agency had unique eligibility criteria, funders, funding levels, values, interests, and vehicle and equipment. Under their fragmented operations structure, other agencies and potential clients found it difficult to access One Care’s services. As a result, business was suffering. One Care urgently needed a management system and software solution to keep communication strong and access to information a priority. Another challenge that One Care faced was gaining consensus from their clients and partners. As small Community Support Service Agencies typically have staffing limitations, finding the time to gather and present proposed solutions to agencies was a major undertaking.
解决方案
Upon completing a thorough assessment of their partners’ needs, challenges, and opportunities, One Care was able to confidently recommend a plan to deploy TripSpark’s demand response/NEMT software for dispatching, routing, scheduling, billing, and more. One Care’s partner agencies quickly approved the TripSpark proposal once they realized the measurable benefits of the single-source software solution, including streamlined office work, improved communication, immediate and accurate data collection, streamlined planning and scheduling procedures, intuitive, user-friendly, and fun-to-use software, and software with an industry-leading algorithm. One Care began using TripSpark’s demand response/NEMT software in 2009, and they very quickly started experiencing measurable improvements in key service metrics.
运营影响
数量效益
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