Omnitracs Territory Planner
公司规模
1,000+
地区
- America
国家
- United States
产品
- Territory Planner
技术栈
- Route Optimization Software
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Employee Satisfaction
技术
- 功能应用 - 车队管理系统 (FMS)
- 功能应用 - 远程监控系统
适用行业
- 医疗保健和医院
- 运输
适用功能
- 商业运营
- 物流运输
用例
- 车队管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
Nixon Uniform Service and Medical Wear, founded in 1967, is the largest and fastest-growing textile rental company in the Mid-Atlantic region of the United States. The company provides, launders, and delivers a complete line of medical apparel, towels, sheets, and other reusable products. Nixon operates from its corporate headquarters in New Castle, DE, with facilities in Edison, NJ, Beltsville, MD, and Richmond, VA. Their 70-vehicle fleet serves 250 weekly routes and over 4,500 customers from New Jersey to Virginia. Nixon is committed to quality, evident in their state-of-the-art 'medical only' processing facilities and proprietary Customer Service Response (CSR) program.
挑战
By 2005, Nixon Uniform Service and Medical Wear faced rising costs in their transportation operations due to rapid growth. Measuring the actual costs of routes was very difficult, and the company needed a solution to balance their routes and route days in terms of volume. They aimed to create geographically-based routes to position their Route Service Representatives (RSRs) and supporting service managers to develop stronger relationships with customers. The challenge was to optimize their standard route operations to achieve higher customer service levels and reduce costs.
解决方案
Nixon implemented Territory Planner from Roadnet Technologies to reconfigure and optimize their delivery territories. This software allowed them to balance routes and route days in terms of volume, creating geographically-based routes. This optimization enabled RSRs to service the same customers multiple times a week, leading to greater customer satisfaction. The implementation of Territory Planner resulted in tighter geographically based routing territories, reducing fuel and fleet costs. Nixon also performed more surgical re-routes to accommodate business growth, creating denser routes for service personnel, which led to shorter and more balanced workdays, allowing RSRs to spend more time with customers.
运营影响
数量效益
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