Omnitracs Roadnet, MobileCast + Info Center
公司规模
200-1,000
地区
- America
国家
- United States
产品
- Roadnet
- MobileCast
- Roadnet Info Center
技术栈
- Internet Ready Phones
- Enterprise Server
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 车队管理系统 (FMS)
- 功能应用 - 远程监控系统
适用行业
- 食品与饮料
适用功能
- 物流运输
- 仓库和库存管理
用例
- 车队管理
- 预测性维护
- 远程资产管理
服务
- 系统集成
- 培训
关于客户
Ace Endico is a full-service food-service distributor, delivering throughout the New York tri-state area. They are a family owned business with over 2000 customers including hotels, restaurants, hospitals and nursing homes. Having been in business more than 20 years, they understand the importance of being attentive to their customers’ needs. Ace Endico has grown their business at an exponential rate, with a significant reduction in overtime and overall transportation expenses. They have a fleet of 25 trucks and are affiliated with organizations such as UniPro, New York State Restaurant Association, Metro Foodservice Credit Corp., and Produce Marketing Association.
挑战
Several years ago, Murray Hertzberg, president of Ace Endico, realized the inefficiency of having 3 employees manually routing their trucks. When he learned of Roadnet Technologies’ Roadnet® for daily routing and scheduling, he knew they would reap the benefits of automating this tedious process. And they did. The first day they used Roadnet they saw results. “As soon as I returned from Roadnet University, we went from 3 routers to 1,” stated Les Sideman, routing manager. Ace Endico was better able to prioritize their customers’ needs and started meeting important time windows. Since implementation, Ace Endico has more than doubled their fleet size and customer base. This expansion brought the need for additional monitoring of transportation activities in the field. “We wanted to have more information about what was happening once the truck left the depot,” says Sideman. “We also wanted to enhance customer service by providing more accurate delivery times to customer inquiries.”
解决方案
Ace Endico already utilized Nextel® phones in their fleet of trucks, making MobileCast® a perfect fit for their organization. “We had already experienced the benefits of Roadnet Technologies’ solutions and they offered a fully integrated solution to add real time route execution - that solidified our decision,” Sideman said. “I have worked in foodservice distribution for over 22 years, and MobileCast brings customer service to a new level.” MobileCast utilizes internet ready phones and an enterprise server from Roadnet Technologies to provide real time route execution and delivery tracking. The MobileCast solution provides Ace Endico with actual delivery times and updates the drivers’ route progress throughout the day. Additionally, the dispatcher can monitor “critical trips,” allowing management by exception. “We have the ability to see a driver during his route, so that we can give customers accurate delivery times, and view truck capacity for backhaul scheduling,” says Les. Both Roadnet and MobileCast work in concert with the Roadnet Info Center®, which provides updated arrival times to customer service, sales and management. The Roadnet Info Center supplies real time route information directly to the people that need it, for improved and even proactive customer service.
运营影响
数量效益
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