Infobip > 实例探究 > Oladoc:通过 Infobip SMS 和语音提高参与度并降低成本

Oladoc:通过 Infobip SMS 和语音提高参与度并降低成本

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技术
  • 网络与连接 - 5G
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 医疗保健和医院
  • 运输
适用功能
  • 物流运输
用例
  • 最后一英里交付
  • 语音识别
关于客户
Oladoc 是巴基斯坦最大的数字医疗平台,将患者与医疗保健提供者和医疗服务联系起来。他们目前在巴基斯坦开展业务,有超过 6,000 家提供商在该平台上订阅,每月为近 500,000 名患者提供服务。
挑战
短信发送率低导致客户保留率和患者就诊率低
解决方案
实施 Infobip 的 SMS 和语音解决方案
运营影响
  • The implementation of Infobip’s platform to send SMS messages and enable Voice calls showed significant results for Oladoc. The healthcare platform’s SMS delivery rate increased, which led to an increase in appointment show-up rates. This improvement in communication also resulted in a reduction in operational costs and an increase in revenue. The more relatable and personalized communication style also led to a surge in customer satisfaction. After experiencing these positive business results, Oladoc is now considering adding more communication channels in the future.
数量效益
  • SMS delivery rate increased from approximately 80% to 90%
  • 10% increase in appointment show-up rates
  • 25% reduction in cost

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