Resco > 实例探究 > Oil company makes it easy for its mechanics & trucking supervisors

Oil company makes it easy for its mechanics & trucking supervisors

公司规模

200-1,000

地区

America

国家

United States

产品

Resco Mobile CRM
Microsoft Dynamics CRM 2011

技术栈

Microsoft Dynamics CRM
Resco Mobile CRM
Google API

实施规模

Enterprise-wide Deployment

影响指标

Customer Satisfaction
Digital Expertise
Productivity Improvements

技术

应用基础设施与中间件 - API 集成与管理
功能应用 - 远程监控系统

适用行业

石油和天然气

适用功能

物流运输
维护

用例

车队管理
远程资产管理

服务

软件设计与工程服务

关于客户

Blueknight Energy Partners, L.P. is a publicly traded master limited partnership that provides the fundamental midstream services that keep energy flowing throughout the United States. These services include gathering, transporting, terminalling and storing energy commodities. The company's strategically located storage facilities, terminals and pipelines provide customers the flexibility to access multiple receipt and delivery points. The partnership's asset portfolio includes approximately 14.8 million barrels of storage capacity, 920 miles of pipeline, 170 crude oil transports, 130 producer field services trucks, 26 acres of development property in the Cushing Interchange, and 40 liquid asphalt cement terminals and storage facilities. The company has 530 employees and its headquarters is located at 201 NW 10th Suite 200 Oklahoma City, OK 73103 United States.

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挑战

Blueknight Energy Partners, a company that provides midstream services for energy commodities, had a challenge. They had Microsoft CRM already loaded, but they needed to make it mobile. The company employs mechanics working on its transportation trucks in garages all over the United States and trucking supervisors that oversee the transportation of oil from point A to point B. Both groups needed to transform their work systems into a digital form. The mechanics needed a system that could capture the parts, the tires, and the hours of labor it takes to complete a work order. On the other hand, the trucking supervisors needed a system that could help them pair trucks with trailers, inspect the maintenance history of vehicles, assign drivers and accept transfers.

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解决方案

Blueknight Energy Partners implemented multiple builds into the Resco Mobile CRM application. One build was for mechanics working on trucks and another for the trucking supervisors. The mechanics use a single form that captures the parts, the tires, and the hours of labor it takes to complete a work order. At the end of each work order, mechanics inspect the work that's been completed, take pictures confirming that the work has been done, and certify it with a signature. For the trucking supervisors, pairing of trucks with trailers, inspecting the maintenance history of vehicles, assigning drivers and accepting transfers is now all done via iPads. The whole development took 6 months altogether.

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运营影响

The company was able to build the mobile CRM app in house, saving money and customizing it to the users' liking.
The GPS location feature proves that a supervisor was on site while doing the inspection, ensuring compliance with law.
The application has improved safety by enabling supervisors to inspect sites that Blueknight Energy signed up with, ensuring the drive-in area is safe and there's no leaking oil anywhere.
The application has been well received by the users, with trucking supervisors getting excited after talking to the mechanics about how awesome it was to use the application.

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数量效益