Resco > Case Studies > Oil company makes it easy for its mechanics & trucking supervisors

Oil company makes it easy for its mechanics & trucking supervisors

Company Size

200-1,000

Region

America

Country

United States

Product

Resco Mobile CRM
Microsoft Dynamics CRM 2011

Tech Stack

Microsoft Dynamics CRM
Resco Mobile CRM
Google API

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Digital Expertise
Productivity Improvements

Technology Category

Application Infrastructure & Middleware - API Integration & Management
Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Oil & Gas

Applicable Functions

Logistics & Transportation
Maintenance

Use Cases

Fleet Management
Remote Asset Management

Services

Software Design & Engineering Services

About The Customer

Blueknight Energy Partners, L.P. is a publicly traded master limited partnership that provides the fundamental midstream services that keep energy flowing throughout the United States. These services include gathering, transporting, terminalling and storing energy commodities. The company's strategically located storage facilities, terminals and pipelines provide customers the flexibility to access multiple receipt and delivery points. The partnership's asset portfolio includes approximately 14.8 million barrels of storage capacity, 920 miles of pipeline, 170 crude oil transports, 130 producer field services trucks, 26 acres of development property in the Cushing Interchange, and 40 liquid asphalt cement terminals and storage facilities. The company has 530 employees and its headquarters is located at 201 NW 10th Suite 200 Oklahoma City, OK 73103 United States.

The Challenge

Blueknight Energy Partners, a company that provides midstream services for energy commodities, had a challenge. They had Microsoft CRM already loaded, but they needed to make it mobile. The company employs mechanics working on its transportation trucks in garages all over the United States and trucking supervisors that oversee the transportation of oil from point A to point B. Both groups needed to transform their work systems into a digital form. The mechanics needed a system that could capture the parts, the tires, and the hours of labor it takes to complete a work order. On the other hand, the trucking supervisors needed a system that could help them pair trucks with trailers, inspect the maintenance history of vehicles, assign drivers and accept transfers.

The Solution

Blueknight Energy Partners implemented multiple builds into the Resco Mobile CRM application. One build was for mechanics working on trucks and another for the trucking supervisors. The mechanics use a single form that captures the parts, the tires, and the hours of labor it takes to complete a work order. At the end of each work order, mechanics inspect the work that's been completed, take pictures confirming that the work has been done, and certify it with a signature. For the trucking supervisors, pairing of trucks with trailers, inspecting the maintenance history of vehicles, assigning drivers and accepting transfers is now all done via iPads. The whole development took 6 months altogether.

Operational Impact

The company was able to build the mobile CRM app in house, saving money and customizing it to the users' liking.
The GPS location feature proves that a supervisor was on site while doing the inspection, ensuring compliance with law.
The application has improved safety by enabling supervisors to inspect sites that Blueknight Energy signed up with, ensuring the drive-in area is safe and there's no leaking oil anywhere.
The application has been well received by the users, with trucking supervisors getting excited after talking to the mechanics about how awesome it was to use the application.

Quantitative Benefit