O2 Spa Used Verloop.io's Chatbots to Engage over 60,000 Customers Every Month
公司规模
1,000+
地区
- Asia
产品
- Verloop.io's Conversational AI chatbot
技术栈
- Conversational AI
- Chatbot
- Enterprise Integration
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 医疗保健和医院
适用功能
- 销售与市场营销
用例
- 对话机器人
服务
- 软件设计与工程服务
关于客户
O2 Spa is a leading health and wellness provider in Asia. In just eight years, the company has established a strong presence in the market. O2 Spa offers a wide range of services, including transitional massage therapy, body scrubs, hair services, mani-pedis, makeup, and skincare. The company also owns standalone product lines called Ode and iHOW, which sell personal care products. A significant portion of their customer base is millennials, a demographic known for its preference for messaging over traditional forms of communication.
挑战
O2 Spa, one of Asia's most dominant health and wellness providers, was struggling with customer engagement. The company had tried live chat and other chatbot platforms, but they were not meeting their goals of zero missed chats, instant response times, and tailored sales pitches at scale. A significant portion of their customer base was millennials, a demographic known for its preference for messaging over traditional forms of communication. The challenge was to find a way to engage this demographic effectively.
解决方案
O2 Spa turned to Verloop.io's Conversational AI chatbot to improve their customer engagement. The chatbot was designed to mimic human conversation, collecting real-time information about customers such as their name, contact number, and email ID. To further enhance the customer experience, O2 Spa integrated the chatbot with their internal systems. This ensured that every lead generated and every support ticket raised was in sync. As part of Verloop.io's Enterprise Payment Plan, O2 Spa was given access to a dedicated Customer Success Manager who helped them set up these integrations and deploy APIs.
运营影响
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