O2 Spa Used Verloop.io's Chatbots to Engage over 60,000 Customers Every Month
Company Size
1,000+
Region
- Asia
Product
- Verloop.io's Conversational AI chatbot
Tech Stack
- Conversational AI
- Chatbot
- Enterprise Integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Sales & Marketing
Use Cases
- Chatbots
Services
- Software Design & Engineering Services
About The Customer
O2 Spa is a leading health and wellness provider in Asia. In just eight years, the company has established a strong presence in the market. O2 Spa offers a wide range of services, including transitional massage therapy, body scrubs, hair services, mani-pedis, makeup, and skincare. The company also owns standalone product lines called Ode and iHOW, which sell personal care products. A significant portion of their customer base is millennials, a demographic known for its preference for messaging over traditional forms of communication.
The Challenge
O2 Spa, one of Asia's most dominant health and wellness providers, was struggling with customer engagement. The company had tried live chat and other chatbot platforms, but they were not meeting their goals of zero missed chats, instant response times, and tailored sales pitches at scale. A significant portion of their customer base was millennials, a demographic known for its preference for messaging over traditional forms of communication. The challenge was to find a way to engage this demographic effectively.
The Solution
O2 Spa turned to Verloop.io's Conversational AI chatbot to improve their customer engagement. The chatbot was designed to mimic human conversation, collecting real-time information about customers such as their name, contact number, and email ID. To further enhance the customer experience, O2 Spa integrated the chatbot with their internal systems. This ensured that every lead generated and every support ticket raised was in sync. As part of Verloop.io's Enterprise Payment Plan, O2 Spa was given access to a dedicated Customer Success Manager who helped them set up these integrations and deploy APIs.
Operational Impact
Quantitative Benefit
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