NSI Finds Partnership with Continuum to Be the Right Fit
公司规模
200-1,000
地区
- America
国家
- United States
产品
- Continuum's Server and Desktop Care
- Continuum's Network Operations Center (NOC)
- Continuum's Web Portal and Ticketing System
技术栈
- Managed IT Services
- 24/7 Support and Monitoring
- Web Portal
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 应用基础设施与中间件 - 数据交换与集成
- 平台即服务 (PaaS) - 连接平台
适用行业
- 教育
- 医疗保健和医院
- Professional Service
适用功能
- 商业运营
- 设施管理
- 现场服务
用例
- 预测性维护
- 远程资产管理
- 远程控制
服务
- 软件设计与工程服务
- 系统集成
- 培训
关于客户
NSI, based in Naugatuck, Connecticut, is a full-service IT solution provider founded in 1985. The company employs 70 people, including 40 service technicians and 15 salespeople. NSI targets small business owners and managers who often have to juggle multiple roles, including IT management. Their clientele includes healthcare organizations and public sector entities like K-12 education. NSI offers a wide range of services, including support, maintenance, managed print, training, consulting, and application development. The company focuses on understanding the client's business to provide tailored IT solutions that allow them to invest in more profitable areas.
挑战
Small business owners and managers often find themselves struggling with IT tasks due to a lack of expertise. NSI aims to assist these 'slash' IT persons, particularly in healthcare and public sectors like K-12 education, by providing comprehensive IT solutions. The challenge is to offer these services efficiently and cost-effectively, allowing clients to focus on their core business activities.
解决方案
NSI partnered with Continuum to leverage their 'pay-as-you-grow' managed services offerings. Continuum provides server and desktop care, supplemented by 24/7 support and monitoring from their Network Operations Center (NOC). This partnership allows NSI to manage client operations efficiently, with proactive problem identification and resolution through Continuum's web portal and ticketing system. The 'pay-as-you-grow' model eliminates the need for significant upfront investment, making it easier for NSI to scale its services. Continuum's automated monitoring and maintenance free up NSI's staff to focus on more profitable projects, enhancing overall productivity and client satisfaction.
运营影响
数量效益
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