NSI Finds Partnership with Continuum to Be the Right Fit
Company Size
200-1,000
Region
- America
Country
- United States
Product
- Continuum's Server and Desktop Care
- Continuum's Network Operations Center (NOC)
- Continuum's Web Portal and Ticketing System
Tech Stack
- Managed IT Services
- 24/7 Support and Monitoring
- Web Portal
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Application Infrastructure & Middleware - Data Exchange & Integration
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Education
- Healthcare & Hospitals
- Professional Service
Applicable Functions
- Business Operation
- Facility Management
- Field Services
Use Cases
- Predictive Maintenance
- Remote Asset Management
- Remote Control
Services
- Software Design & Engineering Services
- System Integration
- Training
About The Customer
NSI, based in Naugatuck, Connecticut, is a full-service IT solution provider founded in 1985. The company employs 70 people, including 40 service technicians and 15 salespeople. NSI targets small business owners and managers who often have to juggle multiple roles, including IT management. Their clientele includes healthcare organizations and public sector entities like K-12 education. NSI offers a wide range of services, including support, maintenance, managed print, training, consulting, and application development. The company focuses on understanding the client's business to provide tailored IT solutions that allow them to invest in more profitable areas.
The Challenge
Small business owners and managers often find themselves struggling with IT tasks due to a lack of expertise. NSI aims to assist these 'slash' IT persons, particularly in healthcare and public sectors like K-12 education, by providing comprehensive IT solutions. The challenge is to offer these services efficiently and cost-effectively, allowing clients to focus on their core business activities.
The Solution
NSI partnered with Continuum to leverage their 'pay-as-you-grow' managed services offerings. Continuum provides server and desktop care, supplemented by 24/7 support and monitoring from their Network Operations Center (NOC). This partnership allows NSI to manage client operations efficiently, with proactive problem identification and resolution through Continuum's web portal and ticketing system. The 'pay-as-you-grow' model eliminates the need for significant upfront investment, making it easier for NSI to scale its services. Continuum's automated monitoring and maintenance free up NSI's staff to focus on more profitable projects, enhancing overall productivity and client satisfaction.
Operational Impact
Quantitative Benefit
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