Nidec Global Appliance improves customer relations with SoftExpert's global solution
公司规模
Large Corporate
国家
- Japan
产品
- SoftExpert Excellence Suite
技术栈
- SoftExpert Workflow
- SoftExpert Problem
- SoftExpert Form
- SoftExpert Analytics
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 消费品
适用功能
- 物流运输
- 质量保证
- 销售与市场营销
用例
- 实时定位系统 (RTLS)
服务
- 系统集成
- 培训
关于客户
Nidec Global Appliance, a division of Nidec Corporation, manufactures and markets products for commercial and residential use, including refrigeration solutions, motors for washing machines, dryers, and dishwashers, as well as components for heating, ventilation, and air conditioning systems. With more than 15,000 collaborators in 9 countries, Nidec Global Appliance is part of Nidec Corporation, a global leader in the motor and component manufacturing industry for a wide variety of industries, headquartered in Japan.
挑战
Nidec needed a solution that could manage their customer requests globally. Laiz Maia, Nidec Global Appliance's technical support specialist in the Quality area, emphasizes that the company needed a system that was easily accessible by all plants in the group. They were looking for an online system that could document all the root cause analysis actions and action plans.
解决方案
The project includes the implementation of the SoftExpert Workflow, Problem, Form, and Analytics modules, which are now used by customer quality teams in all of the company's plants. In addition, other areas that have contact with customers also use the solution, including Logistics, Technical Support, Sales, and Manufacturing. The SoftExpert Excellence Suite solution allows all units to easily access detailed customer requests, with action plans and defined causes. The system is user-friendly, allowing for quick configuration of new users and access via mobile devices, enabling real-time updates and sharing of photos and videos.
运营影响
数量效益
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