Nidec Global Appliance improves customer relations with SoftExpert's global solution
Customer Company Size
Large Corporate
Country
- Japan
Product
- SoftExpert Excellence Suite
Tech Stack
- SoftExpert Workflow
- SoftExpert Problem
- SoftExpert Form
- SoftExpert Analytics
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Consumer Goods
Applicable Functions
- Logistics & Transportation
- Quality Assurance
- Sales & Marketing
Use Cases
- Real-Time Location System (RTLS)
Services
- System Integration
- Training
About The Customer
Nidec Global Appliance, a division of Nidec Corporation, manufactures and markets products for commercial and residential use, including refrigeration solutions, motors for washing machines, dryers, and dishwashers, as well as components for heating, ventilation, and air conditioning systems. With more than 15,000 collaborators in 9 countries, Nidec Global Appliance is part of Nidec Corporation, a global leader in the motor and component manufacturing industry for a wide variety of industries, headquartered in Japan.
The Challenge
Nidec needed a solution that could manage their customer requests globally. Laiz Maia, Nidec Global Appliance's technical support specialist in the Quality area, emphasizes that the company needed a system that was easily accessible by all plants in the group. They were looking for an online system that could document all the root cause analysis actions and action plans.
The Solution
The project includes the implementation of the SoftExpert Workflow, Problem, Form, and Analytics modules, which are now used by customer quality teams in all of the company's plants. In addition, other areas that have contact with customers also use the solution, including Logistics, Technical Support, Sales, and Manufacturing. The SoftExpert Excellence Suite solution allows all units to easily access detailed customer requests, with action plans and defined causes. The system is user-friendly, allowing for quick configuration of new users and access via mobile devices, enabling real-time updates and sharing of photos and videos.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
.png)
Case Study
Improving Vending Machine Profitability with the Internet of Things (IoT)
The vending industry is undergoing a sea change, taking advantage of new technologies to go beyond just delivering snacks to creating a new retail location. Intelligent vending machines can be found in many public locations as well as company facilities, selling different types of goods and services, including even computer accessories, gold bars, tickets, and office supplies. With increasing sophistication, they may also provide time- and location-based data pertaining to sales, inventory, and customer preferences. But at the end of the day, vending machine operators know greater profitability is driven by higher sales and lower operating costs.
Case Study
Series Production with Lot-size-1 Flexibility
Nobilia manufactures customized fitted kitchens with a lot size of 1. They require maximum transparency of tracking design data and individual processing steps so that they can locate a particular piece of kitchen furniture in the sequence of processes.
Case Study
American Eagle Achieves LEED with GE LED Lighting Fixtures
American Eagle Outfitters (AEO) was in the process of building a new distribution center. The AEO facility management team decided to look at alternate options for lighting layout that could provide energy and maintenance savings. AEO would need a full-time maintenance employee just to replace burned-out fluorescent tubes.
Case Study
Revolutionizing Rodent Control
From pet- and child-safe traps, to touch-free and live-catch rodent control solutions, Victor continues to stay committed to producing superior products that meet the varying needs of today’s pest control professionals. And, with a long standing history supporting customers in the food processing, service, and retail settings, Victor knew that strict regulations were costing organizations thousands of dollars in excess overhead trying to manage their rodent-control solutions. Trap inspections in these environments are often difficult and time consuming, requiring personnel to manually check a trap’s status multiple times per day, amounting to over six hours of manual labor. Victor is looking for an innovative way to increase operational efficiencies with the use of technology.
