nGeniusONE 指出校园学生服务速度放缓
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE
- Adaptive Service Intelligence
- InfiniStream
技术栈
- Network Monitoring
- Application Performance Monitoring
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 教育
服务
- 系统集成
关于客户
客户是东北州立大学，拥有 15,000 多名研究生和本科生，参加 200 多个学位课程。它是州立大学系统的一部分，该系统在全州的多个校区招收了 30,000 多名学生。该大学以学生为中心而自豪，并且严重依赖在线应用程序进行通信、使用教学工具和管理功能。
挑战
该大学的应用服务响应速度缓慢，影响了学生和教职员工使用的电子邮件和其他协作工具。这些工具对于课程注册、查看时间表、提交作业、传播消息和紧急通知以及支付学费和开展招聘至关重要。网络跨越多个校区，非常复杂，IT 部门无法确定问题的根源。由于缺乏必要的情报和流量洞察，IT 团队无法确定问题出在校园网络、WAN MPLS 链路还是主数据中心托管的服务上。
解决方案
IT 团队向 NETSCOUT® 寻求解决方案。采用 Adaptive Service Intelligence™ (ASI) 技术和 InfiniStream® 设备的 nGeniusONE 服务保障平台被战略性地部署，以监控主校区数据中心与姊妹大学校园之间的链接。nGeniusONE 解决方案迅速识别出问题，为 IT 提供关键情报以及有关网络和应用程序性能的见解。IT 能够监控网络资源、高速链接和支持服务 (DNS)，以确保学生的电子邮件和网页浏览的可用性。借助 nGeniusONE，IT 还可以跟踪用于通信和课堂作业的特定学生/教师应用程序 - 确保高质量的用户体验。
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