nGeniusONE Pinpoints Slowdown in Student Services Across Campuses
Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE
- Adaptive Service Intelligence
- InfiniStream
Tech Stack
- Network Monitoring
- Application Performance Monitoring
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Education
Services
- System Integration
About The Customer
The customer is a northeast state university with more than 15,000 graduate and undergraduate students participating in over 200 degree programs. It is part of a state university system that enrolls more than 30,000 students across several campuses throughout the state. The university prides itself on being student-oriented and heavily relies on online applications for communications, teaching tools, and administrative functions.
The Challenge
The university was experiencing slow responsiveness in its application services, affecting email and other collaborative tools used by students and faculty. These tools were essential for class registration, accessing schedules, turning in assignments, disseminating messages and emergency notifications, as well as making tuition payments and conducting recruitment. The complexity of the network, spanning multiple campuses, left IT uncertain about the source of the problem. Without much needed intelligence and traffic insights, the IT team was unable to determine if the issue was in the campus networks, the WAN MPLS links or the services hosted at the main data center.
The Solution
The IT team turned to NETSCOUT® for a solution. The nGeniusONE Service Assurance platform with Adaptive Service Intelligence™ (ASI) technology and InfiniStream® appliances were strategically deployed to monitor links between the data center at the main campus and at the campuses of the sister universities. The nGeniusONE solution rapidly identified the issue, providing IT with critical intelligence and insights into network and application performance. IT was able to monitor network resources, high speed links, and enabling services (DNS) to ensure availability for email and web surfing for students. With nGeniusONE, IT also tracks specific student/faculty applications used for communications and class assignments – assuring a high-quality user experience.
Operational Impact
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