公司规模
1,000+
地区
- America
国家
- United States
产品
- nGenius Packet Flow Switches
- InfiniStreamNG appliances
- nGeniusPULSE
- nPoint sensors
技术栈
- Network Monitoring
- Application Performance Management
- Data Analysis
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 城市与自治市
适用功能
- 物流运输
- 维护
用例
- 实时定位系统 (RTLS)
- 远程资产管理
服务
- 数据科学服务
- 系统集成
关于客户
客户是一个大都市地区,优先考虑响应式通信和社区公民的整体安全。这位 NETSCOUT 客户在整个城市利用 nGenius 企业性能管理解决方案来确保网络和应用程序的可靠性。由于许多重要部门分散在这个大城市,端到端的可视性和持续的远程位置监控对于确保应急和社区服务的正常运行至关重要。与世界上大多数城市和其他政府实体一样,预算限制和人员配备限制使得在每个站点位置使用本地 IT 资源变得不可行。
挑战
该市的关键应用程序面临性能问题,影响了多个消防站的运营,并中断了与市政官员的沟通。选民报告了与市政官员沟通时出现的通话质量问题。市领导意识到网络和应用程序性能问题影响了紧急服务系统和各个消防站的呼叫。这促使他们调查了其他地点,如社区和艺术中心、警察局和图书馆分馆。他们希望提高 311 服务的通信质量,以确保公众有渠道与非紧急城市服务联系,并始终获得充分的信息。在市政府调查了他们的网络和应用程序环境后,他们发现了严重的性能问题。
解决方案
市政府选择利用 nGenius 数据包流交换机 (PFS) 进行扩展,以满足其环境所需的速度。当他们将网络迁移到城市数据中心的 100 GB 时,nGenius 企业性能管理提供了端到端的可视性来监控网络和应用程序性能。使用 InfiniStreamNG (ISNG) 设备,他们能够同时监控整个城市各个位置的性能。借助 nGeniusPULSE,该市能够在消防站、图书馆、社区和艺术中心等城市各处战略性地部署 nPoint 仪器,并最终计划在其全市监控战略的下一阶段将 nPoint 扩展到其他地点,包括警察局。
运营影响
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