nGenius Enterprise Performance Management Prioritizes the Work of Emergency Services
Company Size
1,000+
Region
- America
Country
- United States
Product
- nGenius Packet Flow Switches
- InfiniStreamNG appliances
- nGeniusPULSE
- nPoint sensors
Tech Stack
- Network Monitoring
- Application Performance Management
- Data Analysis
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Logistics & Transportation
- Maintenance
Use Cases
- Real-Time Location System (RTLS)
- Remote Asset Management
Services
- Data Science Services
- System Integration
About The Customer
The customer is a major metropolitan area that prioritizes responsive communication and the overall safety of citizens in their community. This NETSCOUT customer leverages nGenius Enterprise Performance Management solutions throughout the city to assure network and application reliability. With many important departments dispersed throughout this large city, end-through-end visibility and continuous remote location monitoring are crucial to ensure emergency and community services are operational. Not unlike most cities and other government entities in the world, budget restrictions and staffing limitations make it infeasible to employ local IT resources at each site location.
The Challenge
The city was facing performance issues with critical applications, affecting operations at multiple fire stations and disrupting communication with city officials. Constituents reported call quality issues when communicating with city officials. The city leaders became aware of network and application performance issues affecting emergency service systems and calls into various fire stations. This prompted them to investigate other sites like community and art centers, police stations, and library branches. They wanted to improve communication quality for 311 services to ensure the public had an outlet to connect with non-emergency city services and would always be well informed. After the city investigated their network and application environment, they uncovered significant performance issues.
The Solution
The city government chose to leverage nGenius Packet Flow Switches (PFS) to scale to meet the speeds needed in their environment. As they migrated their network to 100 gigabytes in the city’s data centers, nGenius Enterprise Performance Management provided end-through-end visibility to monitor network and application performance. Using InfiniStreamNG (ISNG) appliances, they are able to simultaneously monitor performance of each location throughout the city. With nGeniusPULSE, the city was able to strategically stationed nPoint instrumentation throughout the city in fire stations, libraries, community and art centers, and eventually plans to extend nPoint to other locations, including police departments, in the next phase of their city-wide monitoring strategy.
Operational Impact
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