实例探究 > Next Generation Translation Solutions

Next Generation Translation Solutions

公司规模

1,000+

国家

Germany
United States

产品

Lionbridge Technical Communication and Translation Services
Freeway cloud platform

技术栈

Content Management Systems (CMS)
Darwin Information Typing Architecture (DITA)
XML

实施规模

Enterprise-wide Deployment

影响指标

Cost Savings
Customer Satisfaction
Productivity Improvements

技术

分析与建模 - 预测分析
应用基础设施与中间件 - 数据交换与集成
平台即服务 (PaaS) - 连接平台

适用行业

汽车

适用功能

商业运营
质量保证
销售与市场营销

服务

软件设计与工程服务
系统集成
培训

关于客户

Lionbridge is a global leader in providing technical communication and translation services. They support clients by setting up efficient processes to meet the requirements of delivering multi-lingual user assistance information into all channels. Lionbridge offers a unique combination of customizable processes and technology to ensure consistent terminology, branding, and translation style across all content. They have a scalable pool of over 30,000 technically qualified language experts and operate according to standardized global best practices. Their services are available for any project, in any format, and in any language, ensuring a high-quality experience for customers worldwide.

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挑战

The translation of technical content has become increasingly complex and challenging due to the need for process efficiency and the requirement to deliver multi-lingual user assistance information across all channels. Companies must ensure that their technical communicators can handle structured creation and dynamic publication of user information globally. This necessitates the ability to deliver consistent, high-quality content in multiple languages to maximize customer experience. The traditional approach of working on complete documents is no longer sufficient, as technical communicators and translators now often work on new and modified chunks of text.

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解决方案

Lionbridge supports clients by automating the transmission of content between the client and their translation technology, making it quicker and more cost-effective to have content in multiple languages. Their Technical Communication and Translation Services include writing, illustrating, translating, and publishing technical content. They offer a unique combination of customizable processes and technology to ensure consistent terminology, branding, and translation style across all content. Lionbridge's scalable pool of 30,000+ technically qualified language experts and highly efficient production model through repeatable processes and automation at scale help control costs and maintain high-quality standards. They also provide a dynamic internal web portal for access to core processes, work instructions, and guidelines.

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运营影响

Reduced Cost: Integrated process from authoring to localization and publishing, multi-shore model, and technological innovation.
Next Generation Solutions: More effective Rich Media and Augmented Reality documentation enhances understanding of delivery.
Consistent and Better-Quality Documentation: Expert linguists and stringent production and QA processes lead to consistent quality, and core dedicated client teams assure that knowledge is retained from project to project.
Speed-to Market: Scale, process improvements, and automation help maintain milestone achievement.
Global Presence: Lionbridge can deploy production teams onshore, offshore, or a combination.

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数量效益

Decreased a major German car manufacturer’s file processing effort by 30%.
Produced a translation savings of $15 million for a large manufacturing client.
Helped a global technology company improve customer reviews and satisfaction to 94%.
22 automated workflows developed to support the translation of 44 million new words per year for a leading US car manufacturer.

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