Next Generation Translation Solutions
Company Size
1,000+
Country
- Germany
- United States
Product
- Lionbridge Technical Communication and Translation Services
- Freeway cloud platform
Tech Stack
- Content Management Systems (CMS)
- Darwin Information Typing Architecture (DITA)
- XML
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Predictive Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Automotive
Applicable Functions
- Business Operation
- Quality Assurance
- Sales & Marketing
Services
- Software Design & Engineering Services
- System Integration
- Training
About The Customer
Lionbridge is a global leader in providing technical communication and translation services. They support clients by setting up efficient processes to meet the requirements of delivering multi-lingual user assistance information into all channels. Lionbridge offers a unique combination of customizable processes and technology to ensure consistent terminology, branding, and translation style across all content. They have a scalable pool of over 30,000 technically qualified language experts and operate according to standardized global best practices. Their services are available for any project, in any format, and in any language, ensuring a high-quality experience for customers worldwide.
The Challenge
The translation of technical content has become increasingly complex and challenging due to the need for process efficiency and the requirement to deliver multi-lingual user assistance information across all channels. Companies must ensure that their technical communicators can handle structured creation and dynamic publication of user information globally. This necessitates the ability to deliver consistent, high-quality content in multiple languages to maximize customer experience. The traditional approach of working on complete documents is no longer sufficient, as technical communicators and translators now often work on new and modified chunks of text.
The Solution
Lionbridge supports clients by automating the transmission of content between the client and their translation technology, making it quicker and more cost-effective to have content in multiple languages. Their Technical Communication and Translation Services include writing, illustrating, translating, and publishing technical content. They offer a unique combination of customizable processes and technology to ensure consistent terminology, branding, and translation style across all content. Lionbridge's scalable pool of 30,000+ technically qualified language experts and highly efficient production model through repeatable processes and automation at scale help control costs and maintain high-quality standards. They also provide a dynamic internal web portal for access to core processes, work instructions, and guidelines.
Operational Impact
Quantitative Benefit
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