New York restaurant supplier cuts down delivery routing from 6 hours to 30 minutes
公司规模
11-200
地区
- America
国家
- United States
产品
- Resco Mobile CRM
- Microsoft Dynamics CRM
- Microsoft Dynamics GP
技术栈
- Microsoft Dynamics
- Resco Cloud
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 平台即服务 (PaaS) - 连接平台
适用功能
- 物流运输
用例
- 车队管理
- 实时定位系统 (RTLS)
服务
- 软件设计与工程服务
- 系统集成
关于客户
I.Halper Paper & Supplies Inc. is a company that has been providing quality products and services to the restaurant and food service industry in the greater New York and New Jersey area for almost a century. The company recognizes the individual needs of each customer and deals with dedicated suppliers to assure consistency and dependability in pricing and service. Today, the company goes beyond the paper bag: Custom designed imprinting, logos, and an ever-expanding product line featuring innovative concepts and designs give businesses a distinctive advantage. All of which makes I.Halper the preferred local source for food service disposables. The company is headquartered in Bayonne, New Jersey, United States of America.
挑战
Operating in the 21st century has required a series of investments to rise to the service demands of customers in a fast-paced, digital world. One of the essential areas is keeping I. Halper‘s IT environment up-to-date and flexible. With Microsoft Dynamics GP and Dynamics CRM already in place, most recently I. Halper were challenged with an insufficient customer order and delivery routing solution that wasn’t keeping up with their expanding requirements. The Microsoft Dynamics GP software’s routing application add-on allocated their invoices to the proper routes, but it lacked a visual front-end. That means that the field service’s team couldn’t see the allocations on a map and make on-the-fly adjustments.
解决方案
I. Halper needed an interactive tool that would allow them to visualize, on a color-coded map, all the orders that were set for the next day’s delivery. And for any given route, they wanted to be able to update both the delivery route and/or the specific stop number and have those changes reflected— in real time— within their Microsoft Dynamics GP. To deliver this functionality, Halper’s software implementation partner, MIBAR, were looking for a tool that was flexible enough to allow the plotting of routing data on a map while also providing a quick and easy user interface for making changes and updates on the go as well. They chose Resco Cloud which directly connects with Microsoft Dynamics CRM and provides a flexible mapping solution and a mobile component. MIBAR then leveraged Scribe’s platform to configure integration with Microsoft Dynamics GP. Now, I. Halper’s team members use the Resco app to effortlessly access delivery and routing information and to make all necessary adjustments and changes to their data.
运营影响
数量效益
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