New BI System Improves Operational Performance for Active Community
公司规模
1,000+
地区
- America
国家
- United States
产品
- WebFOCUS Performance Management Framework
- ReportCaster
- Professional Services
技术栈
- Microsoft SQL Server
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 城市与自治市
适用功能
- 商业运营
用例
- 过程控制与优化
- 实时定位系统 (RTLS)
服务
- 软件设计与工程服务
- 系统集成
关于客户
Located just 13 miles north of Dallas, Texas, Addison is a bustling town with a thriving business community. The residential population of 14,000 swells to more than 100,000 during business hours as commuters arrive from Dallas to work at major corporations such as Mary Kay, Dresser, and Zurich America. The city prides itself on being a self-supporting organization, but the IT department had a long list of items that needed to be addressed. Effective data mining and the need for real-time data disbursement to stakeholders were paramount. The city needed information management tools to monitor budgeting and other financial requirements, security, system integration, coding, application creation, and work site management. High on the list was performance indicators to justify spending across departments.
挑战
Addison, Texas, a bustling town with a thriving business community, was faced with budget reductions and the challenge of managing its growing community with fluctuating and limited resources. The city's top managers and council members needed a clearer view into the financial and operational performance metrics of the city. They required real-time metrics about factors that affect Addison’s solvency, such as adhering to budgets and maintaining visibility into public safety issues, public works activities, economic development issues, the activities of the courts, and the myriad proceedings that impact the town and ensure its viability.
解决方案
Addison implemented Information Builders’ WebFOCUS Performance Management Framework (PMF) to create a business intelligence (BI) system that permits various agencies to view project data through dashboards, strategic scorecards, and user-friendly interactive reports. WebFOCUS PMF reveals the financial and operational performance metrics of the town and the trends that affect its administration. Every department uses WebFOCUS to define the scope of key projects, establish budgets, and develop timelines and deliverables. They can work with information in the format that best suits their needs – with very little involvement required from IT. With help from Information Builders Professional Services, the IT team used WebFOCUS PMF to pull financial, operational, and performance data on city projects from a Microsoft SQL Server data warehouse and presents it through interactive dashboards and reports.
运营影响
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