NetMotion Mobility® 在移动优先计划中发挥关键作用
公司规模
Large Corporate
地区
- Europe
国家
- United Kingdom
产品
- NetMotion Mobility
- Apple iPhone 6
- Panasonic ToughPad
技术栈
- Mobile Performance Management
- Custom-developed in-house software
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Employee Satisfaction
技术
- 网络与连接 - 蜂窝
适用行业
- 汽车
适用功能
- 现场服务
用例
- 车载远程信息处理
- 远程资产管理
服务
- 系统集成
关于客户
客户是英国最大的救援服务公司 AA。他们每天处理超过 10,000 个路边援助电话，巡逻次数超过 3,000 次。该公司拥有成功的运营模式，但希望通过将路边响应和客户服务所需的所有信息传递到通过 iPhone 访问的单一界面来改进它。他们还希望确保 iPhone 的安全可靠连接，无论覆盖条件如何。该公司还希望提高繁忙高速公路沿线工人的安全性。
挑战
英国最大的救援服务公司 AA 每天要处理超过 10,000 个路边援助电话。他们希望通过将路边响应和客户服务所需的所有信息整合到一个界面（可通过 iPhone 访问）来改进其运营模式。挑战在于无论覆盖条件如何，都要确保 iPhone 的安全可靠连接。这一点在旺季和农村地区尤为重要，因为在这些地区维持数据连接可能很困难。该公司还希望提高繁忙高速公路沿线工人的安全性。
解决方案
为了实现目标，AA 选择了 NetMotion Mobility 软件。这款移动绩效管理软件允许巡逻队快速更新记录，从而提高繁忙高速公路沿线工人的安全性。访问数据和与客户沟通的主要工具是 iPhone 6。iPhone 上的 NetMotion Mobility 允许通过互联网与巡逻队进行实时安全通信，并连接到 AA 的网络服务器。该软件还确保连接可靠，即使在覆盖范围较差的地区也是如此。该公司还在巡逻车的对接站中使用松下 ToughPads 来获取方向并执行车辆诊断。
运营影响
数量效益
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