Nationstar Mortgage realizes accelerated time-to-value with AppSense
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- AppSense Environment Manager
- AppSense Performance Manager
- Citrix XenApp
技术栈
- Virtual Desktop Infrastructure (VDI)
- User Environment Management (UEM)
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Employee Satisfaction
技术
- 功能应用 - 远程监控系统
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 金融与保险
适用功能
- 商业运营
- 设施管理
用例
- 远程资产管理
- 远程控制
- 预测性维护
服务
- 系统集成
- 软件设计与工程服务
关于客户
Based in Lewisville, Texas, Nationstar Mortgage offers servicing, origination, and real estate services to financial institutions and consumers. As one of the nation’s largest mortgage servicers, its clients include national and regional banks, government organizations, securitization trusts, private investment funds, and other owners of residential mortgage loans and securities. Nationstar maintains a virtual desktop environment using Citrix XenApp, and during a period of significant growth, the employee population tripled, leading to various IT challenges.
挑战
Nationstar Mortgage faced significant challenges during a period of rapid growth in 2012 and 2013. The employee population tripled, causing desktop logons to slow to as long as three minutes and desktops to sometimes freeze, making it impossible to work. A complex Excel query by one user could lock up an entire server, leading to trouble tickets soaring to 300 a day. The company was adding 10 servers a week, but it wasn't enough to keep up with the demand. Profile corruption, performance problems, and server crashes were common issues, and the IT team was constantly in firefighting mode.
解决方案
To address these challenges, Nationstar Mortgage implemented AppSense DesktopNow, which includes Performance Manager and Environment Manager. The deployment took only two months and started with a 500-seat proof of concept that showed immediate positive results. AppSense professional services were knowledgeable and accommodated Nationstar's use cases, quickly providing a solution. Performance Manager ensured that users shared system resources equally, decreased memory per session, and enabled Nationstar to boost user density per host. Environment Manager eliminated Terminal Services roaming profiles and custom login scripts, moving logon scripts and group policy objects (GPOs) to AppSense. This significantly improved logon times and reduced the number of trouble tickets.
运营影响
数量效益
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