全国零售商借助 NETSCOUT 确保通过 Citrix 提供服务
公司规模
1,000+
地区
- America
国家
- Canada
- United States
产品
- nGeniusONE Service Assurance Platform
- InfiniStream Appliances
技术栈
- Citrix
- SAP
- Kronos
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 零售
适用功能
- 物流运输
- 销售与市场营销
用例
- 库存管理
- 供应链可见性(SCV)
服务
- 软件设计与工程服务
- 系统集成
关于客户
客户是一家全国性零售连锁店，以最低的价格为客户提供优质的商品和服务。该公司在美国和加拿大拥有 500 多家门店，年收入超过 1000 亿美元，为数千万客户提供服务。该零售商依靠其分布式网络中的先进技术来提供重要的多层业务应用程序，包括 Citrix、SAP、Kronos 和其他服务应用程序。
挑战
这家全国性零售连锁店正面临网络拥塞问题，导致服务质量下降，严重影响员工工作效率和客户服务。IT 团队无法快速找出问题的根本原因。未经授权在公司网络上使用应用程序也给企业带来了安全风险。该公司没有意识到员工将瘦客户端用于个人用途，在工作时间播放流媒体视频，导致流量激增和整个系统质量下降。
解决方案
为了解决全国零售商的网络和应用程序性能问题，IT 部门向 NETSCOUT 求助。采用 Adaptive Service Intelligence™ (ASI) 技术的 nGeniusONE 服务保证平台以及 InfiniStream® 设备，IT 部门能够快速识别、隔离和缓解导致服务质量下降的问题。InfiniStream 设备遍布零售商的整个数据中心，可提供对 Citrix 和应用程序环境的端到端可视性。nGeniusONE 解决方案提供 IT 环境的定制仪表板视图，从高级区域视角到每个商店的服务性能，一目了然地提供见解。
运营影响
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