National Retailer Assures Service Delivery over Citrix with NETSCOUT
Company Size
1,000+
Region
- America
Country
- Canada
- United States
Product
- nGeniusONE Service Assurance Platform
- InfiniStream Appliances
Tech Stack
- Citrix
- SAP
- Kronos
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Retail
Applicable Functions
- Logistics & Transportation
- Sales & Marketing
Use Cases
- Inventory Management
- Supply Chain Visibility
Services
- Software Design & Engineering Services
- System Integration
About The Customer
The customer is a national retail chain that provides customers with quality goods and services at the lowest possible prices. The company has an annual revenue that exceeds $100 billion from more than 500 operating stores in the United States and Canada, serving tens of millions of customers. The retailer depends on state-of-the-art technology throughout their distributed network to deliver vital multi-tier business applications including Citrix, SAP, Kronos, and other service applications.
The Challenge
The national retail chain was facing network congestion that was causing service degradations, severely impacting employee productivity and customer services. The IT team was unable to quickly identify the root cause of the issues. Unauthorized use of applications on the company’s network also presented security risks for the business. The company was unaware that employees were using thin clients for personal use, streaming video during work hours, causing a spike in traffic and degradation across the system.
The Solution
To solve the national retailer’s network and application performance issues, IT turned to NETSCOUT. The nGeniusONE Service Assurance platform with Adaptive Service Intelligence™ (ASI) technology, along with InfiniStream® appliances, were used to enable IT to quickly identify, isolate and mitigate problems responsible for causing service degradation. InfiniStream appliances are instrumented throughout the retailer’s data centers to provide end-to-end visibility into both the Citrix and applications environments. The nGeniusONE solution provides customized dashboard views of the IT environment, offering at-a-glance insights from the high-level regional perspective down to service performance at each individual store.
Operational Impact
Quantitative Benefit
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