公司规模
1,000+
国家
- United States
- Worldwide
产品
- nGeniusONE Service Assurance platform
- InfiniStreamNG appliances
技术栈
- Hybrid Cloud
- Data Analytics
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 基础设施即服务 (IaaS) - 混合云
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 质量预测分析
- 实时定位系统 (RTLS)
服务
- 数据科学服务
- 系统集成
关于客户
这家大型跨国金融服务公司从事管理金融交易所和市场的业务。该公司还提供端到端数据服务和解决方案,以支持主要资产类别客户的交易、投资、风险管理和连接需求。数千名员工在世界各地的办公室工作,改变着全球市场,每年创造超过 30 亿美元的收入。金融交易高度依赖数字环境进行研究、客户关系管理和交易执行,因此其混合云环境的性能极其重要。
挑战
该组织面临的最大挑战是,尽管业务快速增长且进行了多次业务收购,但仍要提供无缝的监控体验。他们确实需要标准化单一解决方案,以满足所有需求,从而在整个组织内实现端到端的可视性并确保服务质量。NetOps 还需要基于当前应用程序活动和性能的可操作情报,以帮助他们规划足够的容量来适应不可预测的交易市场流量。作为金融服务组织,了解最终用户在交易平台上可能遇到的任何连接问题至关重要。错过股票交易,即使是几毫秒,也可能让最终用户损失数百万美元。还需要整个混合云环境的可视性,以帮助研究和解决最终用户与各种交易平台的交易纠纷。
解决方案
为了应对这些挑战,该组织转向了 NETSCOUT®。随着时间的推移,最近收购的数据中心已经整合,并且已经实施了 NETSCOUT 解决方案,以提供对环境的可视性,从而确保服务质量。IT 团队在其数据中心战略性地部署了 InfiniStreamNG 设备,以提供对其生产环境的端到端可视性。这些数据源生成的智能数据由 nGenius® 服务保证平台转换为更智能的分析。这些指标是从丰富的线路数据中提取出来的,显示在一系列自定义服务仪表板中,提供对关键股票交易和研究协议(如 FIX、ITCH 和 OUCH)的概览和分析。多播流量和微突发事务也很重要。无缝上下文工作流可以让 IT 团队只需单击两次即可从高级仪表板视图进入单个事务的会话分析。
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