Mountain View 利用 BiznusSoft 现场服务解决方案简化运营
技术
- 平台即服务 (PaaS) - 应用开发平台
适用功能
- 现场服务
- 采购
用例
- 大规模定制
- 现场人员安全管理
关于客户
Mountain View 是加拿大西部农业、灌溉、水处理和电力项目、服务和用品的领先供应商。他们致力于为客户提供高质量的服务和产品。然而，由于税收计算不准确以及缺乏用户友好的多平台解决方案供技术人员访问工单数据，他们面临着运营挑战。他们需要一个可以根据其行业定制并与现有系统集成的解决方案。经过彻底的评估过程后，他们选择与 BiznusSoft 合作来实施他们的现场服务解决方案。
挑战
Mountain View 是加拿大西部农业、灌溉、水处理和电力项目、服务和供应商，面临着重大的运营挑战。他们需要一个易于使用的面向服务的平台，可以针对其行业进行配置和定制，并与 QuickBooks 集成。他们的主要痛点之一是税收计算不准确，这导致了行政负担、人为错误和生产率降低。他们还希望他们的技术人员能够得到安排并能够以数字方式访问工单数据。他们正在寻找的解决方案需要适用于所有平台（iOS、Android）并且用户直观。在 9 个月的时间里评估了 10 多家供应商后，他们决定与 Biznussoft 合作。
解决方案
Mountain View 实施了 BiznusSoft Field Service 来解决他们的运营挑战。该解决方案使他们能够自定义税收计算流程，这有助于自动执行税收的独特应用并减少人为错误。他们之前的移动解决方案仅适用于平板电脑，用户界面并不友好。然而，借助 BiznusSoft 的调度控制台，他们能够安排使用 Salesforce 应用程序收到通知的技术人员。这使得技术人员能够在路上查看工单描述，而他们不在办公室接收原始文件的副本。山景城很欣赏能够不断定制该计划以提高可视性并使组织数字化。
运营影响
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