Mountain View Streamlines Operations with BiznusSoft Field Service Solution
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Functions
- Field Services
- Procurement
Use Cases
- Mass Customization
- Onsite Human Safety Management
About The Customer
Mountain View is a leading provider of agricultural, irrigation, water treatment and electrical projects, services and supplies in Western Canada. They are committed to delivering high-quality services and products to their customers. However, they were facing operational challenges due to inaccurate tax calculations and the lack of a user-friendly, multi-platform solution for their technicians to access work order data. They needed a solution that could be customized to their industry and integrated with their existing systems. After a thorough evaluation process, they chose to partner with BiznusSoft to implement their Field Service solution.
The Challenge
Mountain View, a provider of agricultural, irrigation, water treatment and electrical projects, services and supplies in Western Canada, was facing significant operational challenges. They were in need of an easy-to-use service-oriented platform that could be configured and customized for their industry and integrated with QuickBooks. One of their major pain points was inaccurate tax calculation, which was leading to administrative burden, human error and lower productivity. They also wanted their technicians to be scheduled and have access to work order data digitally. The solution they were looking for needed to be available on all platforms (iOS, Android) and be user intuitive. After evaluating over 10 vendors over a span of 9 months, they decided to partner with Biznussoft.
The Solution
Mountain View implemented BiznusSoft Field Service to address their operational challenges. This solution allowed them to customize their tax calculation processes, which helped automate how taxes were to be uniquely applied and reduce human error. Their previous mobile solution was only suitable for tablets and was not user friendly. However, with BiznusSoft’s Dispatch Console, they were able to schedule technicians who received notifications using the Salesforce Application. This enabled technicians to view Work Order descriptions while on the road when they were not in the office to receive a copy of the original paperwork. Mountain View appreciated the ability to continuously customize the program to create greater visibility and digitize their organization.
Operational Impact
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