Midwest Equipment Finds the Gold Standard in Mobile Inventory Management with RF-Smart
公司规模
Mid-size Company
地区
- America
国家
- United States
产品
- RF-SMART
- NetSuite
技术栈
- Mobile Inventory Management
- Cycle Counting
- Item Look-up
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Employee Satisfaction
技术
- 功能应用 - 库存管理系统
- 功能应用 - 远程监控系统
适用行业
- 建筑与基础设施
- 设备与机械
适用功能
- 仓库和库存管理
- 物流运输
用例
- 库存管理
- 资产跟踪
- 仓库自动化
服务
- 系统集成
- 培训
关于客户
Midwest Equipment (MWE) is a leading provider of construction equipment tracks and tires, known as the 'Gold Standard' in the industry. They offer parts and services for top brands like CAT and John Deere, setting a high bar for customer service and support. This commitment to excellence has allowed MWE to thrive in a highly competitive market. As the company expanded from a 40,000 square foot facility to one over 200,000 square feet, they needed advanced technology to support their growth initiatives and maintain their high standards of service.
挑战
Having implemented NetSuite previously, Midwest Equipment (MWE) faced mobility gaps in their warehouse operations. The initial mobile warehouse solution they chose eliminated the need for paper pick slips and manual data entry into NetSuite. However, the service and support for this solution deteriorated over time, leading to stability and connectivity issues. Transactions would take up to 15 minutes to reflect in NetSuite, and the system would often time out, requiring redoing of transactions. Additionally, MWE experienced login issues and difficulties with customizations, making the solution frustrating to use.
解决方案
MWE decided to switch to RF-SMART after hearing about its dependability and superior functionality from another company. RF-SMART was chosen for its performance, usability, and excellent service and support. The solution provided faster transaction updates in NetSuite, eliminating the delays and timeouts experienced with the previous system. RF-SMART's straightforward prompts on handheld devices reduced errors and reliance on tacit knowledge of warehouse staff. The solution also offered functionalities like item look-up and cycle counting, which were not available in the previous system, significantly improving efficiency and accuracy in the warehouse.
运营影响
数量效益
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