Midwest Equipment Finds the Gold Standard in Mobile Inventory Management with RF-Smart
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- RF-SMART
- NetSuite
Tech Stack
- Mobile Inventory Management
- Cycle Counting
- Item Look-up
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Employee Satisfaction
Technology Category
- Functional Applications - Inventory Management Systems
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Construction & Infrastructure
- Equipment & Machinery
Applicable Functions
- Warehouse & Inventory Management
- Logistics & Transportation
Use Cases
- Inventory Management
- Track & Trace of Assets
- Warehouse Automation
Services
- System Integration
- Training
About The Customer
Midwest Equipment (MWE) is a leading provider of construction equipment tracks and tires, known as the 'Gold Standard' in the industry. They offer parts and services for top brands like CAT and John Deere, setting a high bar for customer service and support. This commitment to excellence has allowed MWE to thrive in a highly competitive market. As the company expanded from a 40,000 square foot facility to one over 200,000 square feet, they needed advanced technology to support their growth initiatives and maintain their high standards of service.
The Challenge
Having implemented NetSuite previously, Midwest Equipment (MWE) faced mobility gaps in their warehouse operations. The initial mobile warehouse solution they chose eliminated the need for paper pick slips and manual data entry into NetSuite. However, the service and support for this solution deteriorated over time, leading to stability and connectivity issues. Transactions would take up to 15 minutes to reflect in NetSuite, and the system would often time out, requiring redoing of transactions. Additionally, MWE experienced login issues and difficulties with customizations, making the solution frustrating to use.
The Solution
MWE decided to switch to RF-SMART after hearing about its dependability and superior functionality from another company. RF-SMART was chosen for its performance, usability, and excellent service and support. The solution provided faster transaction updates in NetSuite, eliminating the delays and timeouts experienced with the previous system. RF-SMART's straightforward prompts on handheld devices reduced errors and reliance on tacit knowledge of warehouse staff. The solution also offered functionalities like item look-up and cycle counting, which were not available in the previous system, significantly improving efficiency and accuracy in the warehouse.
Operational Impact
Quantitative Benefit
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