MD Complete Skincare Streamlines Customer Order Process with NetSuite
公司规模
11-200
地区
- America
国家
- United States
产品
- NetSuite
- NetSuite Sandbox
- Velosio EDI Integration
技术栈
- ERP System
- EDI Integration
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 消费品
- 零售
适用功能
- 商业运营
- 仓库和库存管理
用例
- 库存管理
服务
- 软件设计与工程服务
- 系统集成
- 培训
关于客户
MD Complete Skincare was created to provide access to dermatologist-level results without a prescription. MD Complete transforms gold standard dermatologist prescribed skincare protocols into simple, effective and complete regimens at a fraction of the cost of prescription regimen counterparts.
挑战
MD Complete lacked a streamlined process for facilitating orders and creating financial data from its consumer website. The company did not have an efficient system of processing parcel shipments. Additionally, the finance team was unable to extract meaningful financial information such as COGS and inventory costs.
解决方案
MD Complete selected NetSuite, which Velosio implemented in one month, along with a third-party EDI integration, and integration with another ERP system for a separate part of their business. MD Complete is leveraging the NetSuite Sandbox feature to better learn how its internal processes work. MD Complete was very satisfied with Velosio’s services, as CTO Chris explained, “They have a recap meeting to make sure that they are meeting your needs. If there are outages, they quickly attack them to make sure you’re satisfied”. Whenever an issue comes to light, Chris says that Velosio is on top of it. “They help us with glitches and issues here and there. Sometimes it’s actually issues with the software that we don’t have the technical expertise nor the knowledge base to resolve on our own. Velosio is priceless in this regard…It just works, don’t know how… don’t care, it just works.” When asked about using Velosio and NetSuite again, MD Complete was quick to answer “Yes!”
运营影响
数量效益
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