MD Complete Skincare Streamlines Customer Order Process with NetSuite
Customer Company Size
SME
Region
- America
Country
- United States
Product
- NetSuite
- NetSuite Sandbox
- Velosio EDI Integration
Tech Stack
- ERP System
- EDI Integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Cost Savings
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Consumer Goods
- Retail
Applicable Functions
- Business Operation
- Warehouse & Inventory Management
Use Cases
- Inventory Management
Services
- System Integration
- Software Design & Engineering Services
- Training
About The Customer
MD Complete Skincare was created to provide access to dermatologist-level results without a prescription. MD Complete transforms gold standard dermatologist prescribed skincare protocols into simple, effective and complete regimens at a fraction of the cost of prescription regimen counterparts.
The Challenge
MD Complete lacked a streamlined process for facilitating orders and creating financial data from its consumer website. The company did not have an efficient system of processing parcel shipments. Additionally, the finance team was unable to extract meaningful financial information such as COGS and inventory costs.
The Solution
MD Complete selected NetSuite, which Velosio implemented in one month, along with a third-party EDI integration, and integration with another ERP system for a separate part of their business. MD Complete is leveraging the NetSuite Sandbox feature to better learn how its internal processes work. MD Complete was very satisfied with Velosio’s services, as CTO Chris explained, “They have a recap meeting to make sure that they are meeting your needs. If there are outages, they quickly attack them to make sure you’re satisfied”. Whenever an issue comes to light, Chris says that Velosio is on top of it. “They help us with glitches and issues here and there. Sometimes it’s actually issues with the software that we don’t have the technical expertise nor the knowledge base to resolve on our own. Velosio is priceless in this regard…It just works, don’t know how… don’t care, it just works.” When asked about using Velosio and NetSuite again, MD Complete was quick to answer “Yes!”
Operational Impact
Quantitative Benefit
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