Mauritian industrial and services group makes huge leap towards digital transformation
公司规模
200-1,000
地区
- Africa
产品
- Microsoft Office 365
- Microsoft SharePoint Online
- Microsoft OneDrive for Business
- Microsoft Skype for Business
- Microsoft PowerApps
技术栈
- Cloud Computing
- Collaboration Tools
- Data Management Platforms
- Email Services
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 基础设施即服务 (IaaS) - 云计算
- 平台即服务 (PaaS) - 连接平台
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- Professional Service
适用功能
- 商业运营
- 设施管理
用例
- 远程协作
服务
- 云规划/设计/实施服务
- 软件设计与工程服务
- 系统集成
关于客户
Taylor Smith Group, headquartered in Mauritius, is a highly diversified industrial and services conglomerate with roots dating back to 1865. The company operates 16 business units and has close ties with six associated companies. Its operations span various markets, including marine services, logistics, distribution, manufacturing, technology, and water research. As one of the most successful enterprises in Mauritius, Taylor Smith Group has a rich history and a strong presence in multiple sectors. The company is committed to increasing productivity and has embarked on a digital transformation journey to support its next phase of growth.
挑战
By 2014, Taylor Smith Group faced significant challenges due to outdated technology and obstacles to flexible working. Executives struggled with accessing information outside the office without using VPN, which was cumbersome. The company was also burdened with the costs of dedicated hardware for backup and archiving. The initial plan was to replace the in-house mail system, Lotus Domino, but deeper analysis revealed the need for a more comprehensive digital transformation. The goal was to create a dynamic working environment across the group without the long-term costs associated with maintaining expertise for a Domino upgrade.
解决方案
Taylor Smith Group decided to implement a company-wide common mail, communication, and collaboration framework based on Microsoft Office 365, combined with a shift to cloud services. This decision was driven by the need to improve internal operating efficiency and empower employees. The project was carefully scoped, with several top-tier enterprise IT vendor solutions evaluated. Microsoft Office 365 was chosen for its comprehensive functionality, including SharePoint, OneDrive for Business, and PowerApps. The pricing structure and the ability to move entirely to the cloud were also significant factors. The implementation was carried out with the help of local IT services experts and trusted Microsoft partner Cybernaptics. The transition to Office 365 has resulted in significant improvements, including increased mailbox size, mobile access to core data, and enhanced document storage security. The company is now exploring additional productivity tools like PowerApps to further enhance business operations.
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
UBM plc: Taking the pulse of the business and engaging employees with a far-reaching strategic transformation
UBM, a leading global events business, was undergoing a significant strategic transformation named 'Events First'. As part of this transformation, the company was preparing to complete the largest acquisition in its history - Advanstar, a US-based events and marketing services business valued at more than USD970m. The company faced the risk of human capital flight if it was unable to effectively engage top talent with the new strategic direction. UBM needed to make significant structural, process and systems changes, uniting its previously autonomous regional businesses. The challenge was to ensure all of its employees were engaged and aligned with the new future vision.
Case Study
Wittmann EDV-Systeme launches IT monitoring services
Small and medium-sized businesses often lack the know-how and resources required for thorough IT system monitoring. Wittmann EDV-Systeme wanted to launch a solution to plug the gap – enabling it to improve its own competitiveness and that of its customers. IT landscapes are becoming ever more complex and outsourcing is gaining popularity, IT systems must nonetheless remain easy-to-use and extremely reliable at all times. Automated, round-the-clock system monitoring therefore represents an immensely valuable proposition for companies: downtime for business-critical applications can be avoided, and IT systems remain available at all times.
Case Study
Uncovering behavioral insight to help reward and retain the best employees
The HR services company, an IBM client, was facing the challenge of understanding the factors underlying personal employment choices. They wanted to offer their clients unprecedented insight into what motivates employees and prospective job candidates. However, their existing systems were not capable of handling the surging data volumes collected from a wide range of different data sources. With the total volume likely to keep on growing, the firm looked for a solution that could meet current needs and scale to meet tomorrow’s demands.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Flex Contact Center: Supporting rapid business growth with IBM Connections Cloud and IBM Verse
Flex Contact Center, a professional services company offering telesales, call-center, anti-attrition, back-office, helpdesk and collection services, has grown rapidly since its establishment in 2009. With operations in 12 sites across two states and four cities in Brazil, the company employs more than 11,000 people. However, the company realized that to prevent barriers to future expansion, it was essential to make it as easy as possible for its people to work together effectively—even if they were based in separate geographical locations. Traditional approaches to collaboration—based on email and phone calls—threatened to reduce productivity. Flex Contact Center wanted to enable better collaboration and communication across its workforce, but did not want to make large investments in infrastructure.
Case Study
PureFluent: Connecting to partners and customers through the cloud for enhanced productivity
PureFluent, a translation services company, was facing challenges in managing its translation and document review processes. The company often received files in uneditable formats from customers, which required staff members to transfer text to word processing or spreadsheet documents. During the translation process, maintaining version control was a challenge because PureFluent sent work to hundreds of translators in multiple geographic locations. It was also time-consuming for staff to manage the large volume of emails and FTP transactions required to submit translations for customer review and ensure the integration of requested changes. Furthermore, staff were spending significant time hunting through their emails for specific attachments.
