Market-leading precision machinery manufacturer increases sales data quality with Mobile CRM
公司规模
1,000+
地区
- America
- Asia
- Europe
国家
- Australia
- Brazil
- China
- Germany
- India
- Japan
- Mexico
- Taiwan
- Thailand
- United Kingdom
- United States
产品
- Resco Mobile CRM
- Microsoft Dynamics CRM 2015 Online
技术栈
- Microsoft Dynamics CRM
- Resco Mobile CRM
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 航天
- 汽车
- 电子产品
适用功能
- 销售与市场营销
用例
- 远程资产管理
服务
- 系统集成
关于客户
Australian Numerical Controls and Automation Pty Ltd (ANCA) is the world’s leading manufacturer of tool grinders and computerized numerical control (CNC) systems. Throughout its 40+ year history, the company has developed and delivered exceptional precision machinery and software to customers within manufacturing, automotive, electronics, aerospace, woodworking, medical, and numerous other industries. Founded in 1974 in Melbourne, ANCA employs over 1000 people globally. Of those, 400 are located at the Bayswater North facility headquarters in 7 adjoining factories. Outside of Australia, the company has offices in the UK, Germany, Japan, China, Thailand, Brazil, Mexico, India, Taiwan, and the USA, which are supported by a worldwide network of sales representatives and agents.
挑战
ANCA uses Microsoft Dynamics CRM to manage and monitor their global sales process, primarily opportunities, contacts, and accounts. With sales staff all over Australia, Asia, the U.S. and Europe, the CRM system is the obvious link that connects them with headquarters. However, sales representatives do not reside in permanent offices. They spend their time mostly on the road. That meant finding time to access the CRM was difficult and resulted in data often not being up-to-date. Therefore, the company’s back office couldn’t rely on CRM to get an accurate outlook on current and future business.
解决方案
ANCA needed a means of allowing the sales reps an easy way to manage their CRM data. Means that factored in their ever-changing working environment. After testing several other mobile CRM solutions as well, ANCA picked Resco Mobile CRM as the one that best suited their needs. Today, the company’s sales team, travelling on a daily basis to keep personal contact with prospects and customers, has an easy and efficient way to keep the CRM updated – via the Resco app installed on their iPhones/Android phones and iPads.
运营影响
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